Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Towner

East Bend,NC

Summary

Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Quick learner with the capability to adapt to changing, fast-paced work environment.

Logistics expert with solid track record in managing supply chains and streamlining operations. Strong focus on team collaboration and adaptability to changing needs. Skilled in inventory management, vendor coordination, and transportation logistics. Reliable and results-oriented professional driven to optimize processes and achieve organizational goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience

Work History

Logistics Coordinator

7-eleven
07.2022 - Current
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Optimized transportation strategies by analyzing route performance data and adjusting plans accordingly.
  • Coordinated with suppliers for timely delivery of materials, ensuring continuous production.
  • Managed inventory levels to prevent stockouts, ordering supplies before reaching critical low levels.
  • Reduced delivery times to customers by optimizing route planning and scheduling.
  • Coordinated emergency logistics responses, ensuring rapid delivery of critical supplies during unexpected events.
  • Managed inventory levels to verify availability of stock for customer orders.
  • Monitored and adjusted inventory levels according to demand.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.

Barista

Starbucks
09.2021 - 07.2022
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Maintained regular and consistent attendance and punctuality.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Prioritized drink requests while managing interruptions.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new employees in groups and in one-on-one scenarios.
  • Complied with standards for merchandising, stocking and storing product.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Educated coworkers and customers about new products.
  • Cultivated to recall customers' names and address each by name.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.
  • Provided in-depth information to customers on beverage preparation and offered samples of latest brews.

Lead Customer Service Representative

Speedway Gas Station
07.2017 - 08.2021
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Promptly responded to inquiries and requests from prospective customers.
  • Managed timely and effective replacement of damaged or missing products.
  • Cross-trained and provided back up for customer service managers.
  • Sought ways to improve processes and services provided.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Optimized customer support by establishing collaborative service environment.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Provided ongoing guest service.

Education

High School Diploma -

Yadkin Early College
Yadkinville, NC
07.2014

Associate of Science - undefined

Surry Community College
Dobson, NC
07.2014

Skills

  • Hospitality and Professionalism
  • Food Storage Management
  • Workstation Maintenance
  • Coordinating Orders
  • Equipment and Store Cleaning
  • Food Serving and Preparation
  • Guest Satisfaction
  • Resolving Complaints
  • Point-of-Sale Knowledge
  • Ordering Procedures
  • Reading Comprehension
  • Active Listening
  • Infection Prevention
  • Prevention Strategies
  • Communications Strategies
  • Minor Repairs
  • Exceptional Customer Service
  • Social Perceptiveness
  • Safe Work Practices
  • Operational Efficiency and Safety
  • Corrective Actions
  • Facility Policies and Procedures
  • Time Management
  • Daily Cash Management
  • Counter Sanitization
  • Judgment and Decision-Making
  • Guest Inquiries
  • Adaptable and Flexible
  • Detail-Oriented
  • Operation Monitoring
  • Ability to Adapt
  • Individualized Instruction
  • Problem-Solving
  • Service-Orientation
  • Critical Thinking
  • Mathematics
  • Speaking
  • Coordination
  • Problem-solving
  • Logistics analysis
  • Customer service
  • Decision-making
  • Shipment tracking
  • Transportation planning
  • Transportation management
  • Scheduling coordination
  • Punctual and dependable
  • Driver scheduling
  • Inventory management
  • Analytical thinking
  • Purchase orders
  • Inventory control
  • Spreadsheet tracking
  • Demand forecasting
  • Computer-based inventory system
  • Route optimization
  • Training and leadership
  • Communication
  • Delivery confirmation
  • Attention to detail
  • Data entry
  • Customer service skills
  • Critical thinking
  • Schedule coordination
  • Flexibility and adaptability
  • Desktop and laptop computers

Timeline

Logistics Coordinator

7-eleven
07.2022 - Current

Barista

Starbucks
09.2021 - 07.2022

Lead Customer Service Representative

Speedway Gas Station
07.2017 - 08.2021

Associate of Science - undefined

Surry Community College

High School Diploma -

Yadkin Early College