Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Accomplishments
References
Timeline
Generic

AUSTIN TROUGHT

Aldie,USA

Summary

To obtain a federal security or protective services position where I can apply my experience in security, customer service, logistics, and public safety.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Cart Attendant

Costco Wholesale
Chantilly, VA
04.2025 - Current
  • Retrieve 300+ carts daily, ensuring safe and clean parking areas for members.
  • Assist customers with loading heavy or bulky items into vehicles.
  • Coordinate with team to manage parking lot flow and customer safety.

Aircraft Load Agent

Federal Express
Dulles, VA
03.2025 - Current
  • Load and unload 10+ cargo containers per shift under time-sensitive operations.
  • Verify shipping documents and ensure compliance with TSA guidelines.
  • Support coordination between logistics and flight crews to meet departure windows.

Lead Cashier / Customer Service Specialist (CSS)

Dick’s Sporting Goods
South Riding, VA
02.2025 - Current
  • Supervise front-end team of up to 6 cashiers during high-traffic periods.
  • Resolve over 50 customer concerns weekly with professionalism and accuracy.
  • Train 10+ new hires on customer service and loss prevention procedures.

Security Officer

HYAM Services
Ashburn, VA
07.2022 - 02.2025
  • Conducted routine patrols and monitored facility security systems.
  • Logged and responded to incidents, including alarm activations.
  • Maintained constant communication with site staff and supervisors.

Youth Event Attendant

Skies the Limit Academy
Various Hotels & Resorts Nationwide
04.2018 - 12.2024
  • Supervised up to 20 children during military family events and retreats.
  • Organized games, crafts, and safety protocols in hotel/resort settings.
  • Ensured professional conduct, check-in/out security, and team collaboration.

Event Security – Entrance Check

Jiffy Lube Live
Bristow, VA
06.2024 - 09.2024
  • Screened attendees and bags for prohibited items at high-traffic concert venue.
  • Supported law enforcement with crowd control and conflict prevention.
  • Assisted with entrance flow and public safety messaging.

Volunteer

Grace Covenant Church
Chantilly, VA
08.2023 - 03.2024
  • Greeted and guided attendees during services and events.
  • Facilitated youth engagement and recreational activities.
  • Supported logistics setup and event organization.

Education

Bachelor - Aerospace Engineering

Northern Virginia Community College
Annandale, VA
05-2029

Skills

  • Security Patrol and Reporting
  • Crowd Control
  • Customer Conflict Resolution
  • Logistics Coordination
  • Youth Supervision
  • Emergency Response
  • Team Leadership
  • CPR
  • Communication
  • Incident Documentation
  • Microsoft Office
  • Time Management

Certification

  • DCJS Unarmed Security Officer License, [Insert Expiration]
  • SIDA Badge, Dulles Airport
  • CPR Certified, American Heart Association
  • EMT Certification, In Progress, [August 2025]

Personal Information

Citizenship: USA Citizen

Accomplishments

  • 1x Basketball District Player of the Year (2020-21)
  • 1x Basketball State Champion (2023-24)

References

References available upon request.

Timeline

Cart Attendant

Costco Wholesale
04.2025 - Current

Aircraft Load Agent

Federal Express
03.2025 - Current

Lead Cashier / Customer Service Specialist (CSS)

Dick’s Sporting Goods
02.2025 - Current

Event Security – Entrance Check

Jiffy Lube Live
06.2024 - 09.2024

Volunteer

Grace Covenant Church
08.2023 - 03.2024

Security Officer

HYAM Services
07.2022 - 02.2025

Youth Event Attendant

Skies the Limit Academy
04.2018 - 12.2024

Bachelor - Aerospace Engineering

Northern Virginia Community College

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