Austin Tullis
Murfreesboro,TN
Summary
Dynamic leader with a track record of exceeding revenue targets by 30% at Nike through innovative sales strategies and effective team leadership. Expertise in customer relationship management and financial analysis drives profitability and operational efficiency. Successfully recruited and developed teams at Pacsun, enhancing performance and customer service quality. Core competencies include project management, problem-solving, adaptability, negotiation, and exceptional communication skills.
Overview
9
9
years of professional experience
Work History
Customer Experience Manager
Nike
Nashville, TN
11.2023 - Current
- Demonstrated deep understanding of technical nuances of Nike merchandise.
- Delivered impactful product demonstrations tailored to audience needs.
- Enhanced customer service processes to boost overall experience.
- Organized client meetings to provide project updates.
- Implemented process improvements to increase efficiency and reduce costs.
- Developed annual sales forecast strategies, enabling location to surpass revenue targets by $3 million.
- Handled customer queries across multiple communication channels to deliver prompt and professional solutions.
Stay-at-Home Parent
Murfreesboro, TN
01.2021 - 11.2023
- Managed all household operations, including budgeting, scheduling, and maintenance, while ensuring a structured and efficient environment.
- Balanced, diverse responsibilities, demonstrating effective time management and problem-solving skills.
- Coordinated family activities, medical appointments, and educational support foster a supportive and organized household.
Assistant Manager
Tilly's
Nashville, TN
08.2020 - 01.2021
- Supported the Store Manager in daily operations, including opening and closing procedures and staff oversight
- Led and supervised the sales team, providing coaching, training, and constructive performance feedback
- Analyzed sales performance and implemented strategies to meet and exceed targets, improving profitability
- Oversaw inventory management, ensuring accurate receiving, stocking, and organization of merchandise
Store Manager
Pacsun
Murfreesboro, TN
05.2018 - 08.2020
- Recruited, trained, and developed store staff, fostering a knowledgeable and high-performing team.
- Directed daily store operations, ensuring compliance with company policies, procedures, and safety standards.
- Monitored and analyzed financial reports, identifying opportunities to improve performance and reduce costs.
- Achieved and exceeded sales targets by implementing innovative strategies, and optimizing team productivity.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Manager
Pacsun
Franklin, TN
08.2017 - 05.2018
- Supported store operations by recruiting and training staff, ensuring a cohesive and effective team
- Supervised and motivated the sales team to meet and exceed store goals
- Maintained compliance with operational policies and standards while promoting a safe and welcoming environment
- Conducted financial analysis to drive informed decision-making and improve store profitability
Assistant Store Manager
Finish Line
Franklin, TN
04.2017 - 08.2017
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Provided training to new employees on company policies and procedures.
- Coached and developed store associates through formal and informal interactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Store Manager
Journeys Kidz
Clarksville, Tennessee
02.2016 - 04.2017
- Prepared staff work schedules and assigned team members to specific duties.
- Created marketing plans that increased revenue by 15% within 6 months.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Ensured all safety protocols were followed at all times by staff members.
Education
High School Diploma -
Franklin High School
Franklin, TN05-2015
Skills
- Team Leadership
- Customer Relationship Management
- Sales Strategy Development
- Inventory Management
- Data-Driven Financial Insights
- Clear Communication
- Effective Time Management
- Microsoft Office Expertise
- Staff recruitment
- Business reporting
- Leadership development
- Customer service
- Team Training
- Visual merchandising
Locations
- Nashville, TN
- Murfreesboro, TN
- Franklin, TN
Languages
Spanish
Native/ Bilingual
Timeline
Customer Experience Manager
Nike
11.2023 - Current
Stay-at-Home Parent
01.2021 - 11.2023
Assistant Manager
Tilly's
08.2020 - 01.2021
Store Manager
Pacsun
05.2018 - 08.2020
Assistant Manager
Pacsun
08.2017 - 05.2018
Assistant Store Manager
Finish Line
04.2017 - 08.2017
Store Manager
Journeys Kidz
02.2016 - 04.2017
High School Diploma -
Franklin High School