Austin Tullis
Chino Hills,CA
Summary
Results-driven professional with over 10 years of experience in retail management, customer service, and sales. Proven track record of building strong customer relationships, consistently achieving sales targets, and cultivating high-performing teams. Exceptional communication, leadership, and organizational skills leverage impactful results in dynamic environments. Eager to contribute expertise to a remote or on-site role that values innovation and growth.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Vans
07.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Store Specialist (Supervisor)
Nike
11.2023 - 03.2025
- Act as the product expert by mastering the features, benefits, and technical aspects of Nike products.
- Conduct engaging product demonstrations and provide detailed training to team members on new product lines.
- Identify and implement opportunities to enhance customer service processes and elevate the overall customer experience.
- Contributed to Nike's annual forecast, helping the location exceed sales goals by 25% through exceptional customer service and strategic team engagement.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Manage customer inquiries via phone, email, chat, and social media, ensuring timely and professional resolution.
- Performed regular audits of merchandise, ensuring accuracy in pricing and labeling information.
Household Manager
Stay At Home Dad
01.2021 - 11.2023
- Managed all household operations, including budgeting, scheduling, and maintenance, while ensuring a structured and efficient environment.
- Balanced diverse responsibilities, demonstrating effective time management and problem-solving skills.
- Coordinated family activities, medical appointments, and educational support, fostering a supportive and organized household.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Assistant Manager
Tilly’s
08.2020 - 01.2021
- Supported the Store Manager in daily operations, including opening and closing procedures and staff oversight.
- Led and supervised the sales team, providing coaching, training, and constructive performance feedback.
- Analyzed sales performance and implemented strategies to meet and exceed targets, improving profitability.
- Oversaw inventory management, ensuring accurate receiving, stocking, and organization of merchandise.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Manager
Pacsun
05.2018 - 08.2020
- Recruited, trained, and developed store staff, fostering a knowledgeable and high-performing team.
- Directed daily store operations, ensuring compliance with company policies, procedures, and safety standards.
- Monitored and analyzed financial reports, identifying opportunities to improve performance and reduce costs.
- Achieved and exceeded sales targets by implementing innovative strategies and optimizing team productivity.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Assistant Manager
Pacsun
08.2017 - 05.2018
- Supported store operations by recruiting and training staff, ensuring a cohesive and effective team.
- Supervised and motivated the sales team to meet and exceed store goals.
- Maintained compliance with operational policies and standards while promoting a safe and welcoming environment.
- Conducted financial analysis to drive informed decision-making and improve store profitability.
Education
No Degree - Art And Design
Austin Peay State University
Clarksville, TNSkills
- Leadership & Team Development
- Customer Relationship Management
- Sales Strategy & Execution
- Inventory Management
- Financial Analysis & Reporting
- Communication & Interpersonal Skills
- Organizational & Time Management
- Proficiency in Microsoft Office and Retail Management Systems
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Manager
Vans
07.2025 - Current
Store Specialist (Supervisor)
Nike
11.2023 - 03.2025
Household Manager
Stay At Home Dad
01.2021 - 11.2023
Assistant Manager
Tilly’s
08.2020 - 01.2021
Store Manager
Pacsun
05.2018 - 08.2020
Assistant Manager
Pacsun
08.2017 - 05.2018
No Degree - Art And Design
Austin Peay State University
Similar Profiles
Jesus Jr MarquezJesus Jr Marquez
Full-Time Stock Supervisor at VansFull-Time Stock Supervisor at Vans
Grace LevanteGrace Levante
Sales Lead at VansSales Lead at Vans
Carol bornCarol born
Retail Sales Associate at VansRetail Sales Associate at Vans
Kylie HootonKylie Hooton
Host/Busser, Service Partner, Trainer, Server, Safety Liaison, Bartender, Marketing Coordinator at Islands Fine Burgers and DrinksHost/Busser, Service Partner, Trainer, Server, Safety Liaison, Bartender, Marketing Coordinator at Islands Fine Burgers and Drinks
Katherine PhanKatherine Phan
Patient Care Technician at Cottage HospitalPatient Care Technician at Cottage Hospital