Austin Unck
Seattle,WA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Possess two and a half years of life enrichment experience and nearly four years specializing in customer service as a concierge. Strong desire to continue my growth within the company to ensure the continuity of the Aegis standard.
Overview
4
4
years of professional experience
Work History
Life Enrichment Assistant / Concierge
Aegis Living Greenwood
03.2025 - Current
- Contributed to a positive living environment by fostering strong relationships with residents, families, and staff.
- Supported physical health through organizing exercise programs and encouraging participation in daily activities.
- Assisted in maintaining accurate records of resident participation, progress, preferences, and concerns.
- Provided valuable input on program development during team meetings to continually enhance service offerings.
Lead Concierge
Aegis Living Lake Union
Seattle, WA
01.2023 - 09.2024
- Assisted with the development and implementation of standard operating procedures for the concierge department, ensuring consistent service delivery across all team members.
- Mentored junior concierge team members, fostering a supportive work environment conducive to professional growth.
- Collaborated with other departments on event planning and execution, ensuring seamless integration of concierge services within building operations.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Actively participated in recruiting efforts, including interviewing potential candidates and making final hiring decisions.
Concierge / Life Enrichment Assistant
Aegis Living Lake Union
Seattle, WA
07.2022 - 01.2023
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Initiated program for sustainable practices within concierge service, contributing to property's green initiatives.
- Assisted in planning and executing special events, contributing to memorable guest experiences.
Concierge / Life Enrichment Assistant
Aegis Living Fremont
Fremont, CA
07.2021 - 07.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained high level of professionalism and discretion when dealing with guests.
Education
High School Diploma -
American High
Fremont CA05-2020
Skills
- Strong leadership
- Strong work ethic
- Customer service
- Attention to detail
- Training and mentoring
- Multitasking and organization
- Hospitality
- Effective problem solving
- Conflict resolution
- Information management
- Management interaction
- Strong interpersonal skills
Timeline
Life Enrichment Assistant / Concierge
Aegis Living Greenwood
03.2025 - Current
Lead Concierge
Aegis Living Lake Union
01.2023 - 09.2024
Concierge / Life Enrichment Assistant
Aegis Living Lake Union
07.2022 - 01.2023
Concierge / Life Enrichment Assistant
Aegis Living Fremont
07.2021 - 07.2022
High School Diploma -
American High