Austin Urban

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

4/2016 - 12/2021

Hours per week: 70-120

Duties, Accomplishments and Related Skills:

- Executed 97 restricted water transits and 10 astern refueling evolutions in my first year on board with excellent precision as Quarter Master of the Watch and Master Helmsman, ensuring safe navigation.

-Plotted safe navigation in excess of 75,000 nautical miles, contributing to WHIRLWIND becoming the first PC to certify EDIS-N.

- Instructed and qualified crew members and sailors in team building exercises, high stress evolutions, and the following weapons: BARETTA M9 PISTOL, M4A1 ASSAULT RIFLE, M500 SHOTGUN, M2A1.50CAL MACHINE GUN, M250B MACHINE GUN, M204 GRENADE LAUNCHER, MK19 GRENADE LAUNCHER, and MK 60 GRIFFIN MISSILE SYSTEM (GMS) during multinational VBSS exercises maintaining combat readiness.

- Executed 2,674 hours of embarked security force protection operations onboard UNSS Trenton and USNS Burlington in direct support of Operation "SCAN EAGLE" ensuring the safety of 85 military/crew members and over $150M in high valued assets.

- Maintained strict accountability of thousands of weapons, auxiliary items, and ammunition with zero discrepancies.

- Conducted over 86 hours in repairs of WHIRLWIND's MK38 weapon systems, averting two critical Category 3 CASREPS and ensuring 100% operational readiness.

- Awarded 3 Navy Achievement Medals onboard USS WHIRLWIND and RIVERINE SQUADRON 4.

- 4.0 Early Promote Evaluations

- Enlisted Surface Warfare Specialist/ Enlisted Expeditionary Warfare Specialist

- Expert Navy Pistol and Rifle Qualifications held throughout active duty contract.

Schools:

RECRUIT BASIC MILITARY TNG, 6 WKS, JUN16; GM COMBINED 'A' SCHOOL, 22 WKS, NOV16; NAVY SECURITY FORCE SENTRY, 3 WKS, JAN17; SECURITY REACTION FORCE - ADV, 2 WKS, FEB17; NON- COMPLIANT BOARDING VBSS, 4 WKS, MAR17; MK 60 MOD 0 GMS O&M COURSE, 2 WKS, JAN18; VOYAGE MANAGEMENT SYS VER 9 OP, 2 WKS, MAY18; 25MM MGS MK 38 (MOD) O&M, 5 WKS, MAR19; EXPEDITIONARY COMBAT SKILLS, 5 WKS, APR19

Positions Held:

- Quarter Master of the Watch

- Voyage Management System Operator

- Master Helmsman

- Security Force Sentry

- Chief of the Guard

- Non-Compliant Visit Board Search & Seizure Team Member

- Non-Compliant Visit Board Search & Seizure Team Lead

- Griffin Missile System Operator

- Work Center Supervisor