Austin Vazquez
Tampa,FL
Summary
Dynamic leader with proven expertise in operations and team management honed at McDonald's Restaurant. Excelled in enhancing customer satisfaction and streamlining inventory, demonstrating exceptional time management and problem-solving skills. Achieved significant improvements in team performance and efficiency through effective training and development.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
McDonald's Restaurant
04.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks and targets within established timeframes.
- Maintained professional, organized, and safe environment for employees and customers.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Defined clear targets and objectives and communicated to other team members.
Education
Diploma - Agriculture, Spanish, Culinary Arts
Chamberlain High School
Tampa, FL05.2011
Skills
- Team Leadership
- Time Management
- Staff Training and Development
- Staff Management
- Operations Management
- Performance Management
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Positive Attitude
- Adaptability and Flexibility
- Multitasking Abilities
- Verbal and written communication
- Complex Problem-Solving
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
McDonald's Restaurant
04.2014 - Current
Diploma - Agriculture, Spanish, Culinary Arts
Chamberlain High School