Austin Vernia
Gilbert,AZ
Summary
Developed strong communication and teamwork skills in fast-paced, customer-focused environment. Expertise in delivering excellent customer service and maintaining organized workspaces. Seeking to transition into new field, leveraging these skills to contribute effectively to new team and environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Crew Member
Cold Stone
02.2024 - 01.2025
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Supported training of new crew members, leading to more efficient onboarding process.
- Accurately operated cash register to process customer payments.
Shift Lead
Zoyo Neighborhood Yogurt
04.2023 - 10.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Frequently inspected production area to verify proper equipment operation.
- Completed cash and credit card transactions accurately using POS software.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Education
No Degree - Exercise Physiology
Northern Arizona University
Flagstaff, AZ12-2029
High School Diploma -
Northern Arizona University
Flagstaff, AZ05-2024
Skills
- Client Support
- Employee training
- Equipment maintenance
- Nutrition knowledge
- Team collaboration
- Time management
- Multitasking and organization
- Problem-solving
- Integrity and honesty
- Basic math
- Heavy lifting
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Languages
Spanish
Limited Working
Japanese
Limited Working
English
Native or Bilingual
Extracurricular activities
- Culinary Club: I worked in a fast pace intense environment. That required a high level of focus and multitasking skills. I cooked, cleaned, prepared, and worked with other to prepare catering orders for school banquets and events.
- Omega Delta Phi Fraternity inc.: I deal in a leadership role that requires team work, the ability to work with others, and solve problems. We host and plan social/ service events for the community to promote inclusion and a welcoming positive experience for its members.
- NAU physical therapy club: I attend biweekly meetings that host guest speakers who talk on different aspects of physical therapy and sports medicine overall.
- Varsity soccer team: I played right back for the Casteel Varsity soccer team. This position required team work and great communication skills to become successful
Timeline
Crew Member
Cold Stone
02.2024 - 01.2025
Shift Lead
Zoyo Neighborhood Yogurt
04.2023 - 10.2023
No Degree - Exercise Physiology
Northern Arizona University
High School Diploma -
Northern Arizona University
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