Austin Wade Edwards
Byron,USA
Summary
Results-driven Plumber Technician with extensive experience in residential and commercial plumbing systems. Strong technical skills complemented by problem-solving abilities and effective communication. Demonstrated expertise in troubleshooting, installation, and maintenance, consistently enhancing customer satisfaction and reducing repair costs through preventive measures. Skilled in operating motorized equipment, including forklifts and material-handling machinery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Plumber Technician Lead
Roto-Rooter
01.2025 - Current
- Led a team of technicians overseeing daily plumbing service operations for residential and commercial customers.
- Diagnose complex plumbing issues including drain blockages, sewer line problems, leaks, and system failures.
- Perform advanced plumbing repairs, installations, and replacements in compliance with local and state plumbing codes.
- Supervised, mentored, and trained apprentice and junior technicians on procedures, safety practices, and customer service standards, fostering a skilled and compliant team.
- Assign tasks, monitor job progress, and ensure work is completed accurately, efficiently, and on schedule.
- Conducted on-site quality checks to ensure repairs complied with company standards and regulatory requirements, maintaining service reliability and safety.
- Communicated directly with customers to clarify diagnoses, outline repair options, and provide timelines and preventative maintenance recommendations, enhancing customer understanding and satisfaction.
- Act as a point of contact between technicians, dispatch, and management to ensure smooth workflow and high customer satisfaction.
Restoration Technician
Brenner Restoration
08.2024 - 01.2025
- Executed water, fire, and mold damage restoration for residential and commercial properties, ensuring thorough recovery and client satisfaction.
- Operated restoration equipment including air movers, dehumidifiers, moisture meters, and extraction tools.
- Removed damaged materials and contents following safety and containment procedures.
- Supported demolition, debris removal, cleaning, and site preparation for rebuild projects, contributing to timely project completion.
- Adhered to OSHA safety standards and company protocols, fostering a safe work environment for all personnel.
Fabrication Technician II
YKK AP
08.2023 - 08.2024
- Operated CNC and milling machines for precise hardware preparation and fabrication, ensuring adherence to specifications.
- Fabricated aluminum doors and frames using standard drawings, hand tools, and precision measurements.
- Conducted quality inspections and accurate cutting, verifying material compliance with standards.
- Conducted routine machine maintenance and assisted with troubleshooting equipment issues.
- Managed inventory control and optimized remnant materials, reducing waste and improving resource utilization.
- Loaded, unloaded, and transported materials using forklifts and side loaders.
HVAC / Plumber Apprentice I
J & J Heating, Air & Plumbing
03.2021 - 07.2023
- Supported installation, maintenance, and repair of HVAC and plumbing systems, ensuring optimal functionality.
- Cut, fitted, assembled, and installed plumbing piping, adhering to Uniform Plumbing Code standards for safety and reliability.
- Installed underground plumbing systems and laid out water supply, waste, and drainage systems.
- Tested piping systems to ensure compliance with building and safety codes.
- Conducted general building maintenance and contributed to construction and service projects, enhancing overall project efficiency.
Set-Up Operator
On The Mark
03.2019 - 10.2019
- Set up and adjusted screen-printing machines to align with production requirements, ensuring quality and consistency.
- Configured settings for manual and automated printing equipment to optimize performance and reliability.
- Reviewed job orders and specifications to support printing press operators in achieving accurate production outcomes.
Education
High School Diploma -
Rutland High School
Macon Georgia05.2019
Skills
- Plumbing installations
- Drainage systems
- Pipe fitting
- Code compliance
- Equipment maintenance
- Quality assurance
- Safety procedures
- Complex problem solving
- Task delegation
- Inventory management
- Customer relationship management
Certification
- OSHA 40 Certification, 12/01/23
- First Aid Certified
References
Available upon request
Achievements And Leadership
- Young Marines Program, 10/01/14, 11/01/16, Graduate Honor; Best in Squad, Leadership Certificate; Highest Rank in Command, Marksmanship Award
- JROTC Cadet – Rutland High School, 08/01/14, 05/01/16, Completed 1,200 community service hours, Participated in leadership training, safety instruction, and community outreach programs
Timeline
Plumber Technician Lead
Roto-Rooter
01.2025 - Current
Restoration Technician
Brenner Restoration
08.2024 - 01.2025
Fabrication Technician II
YKK AP
08.2023 - 08.2024
HVAC / Plumber Apprentice I
J & J Heating, Air & Plumbing
03.2021 - 07.2023
Set-Up Operator
On The Mark
03.2019 - 10.2019
High School Diploma -
Rutland High School