Austin Waldrum
Mineral Wells,TX
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
12
12
years of professional experience
Work History
Service Manager
Cross Tire & Automotive
02.2024 - Current
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Sales Representative
Prime Communications/AT&T
01.2022 - 02.2024
- My position at Prime Communications consisted of customer facing interactions, selling and promoting AT&T products and services, problem solving techniques involving technology, meeting and exceeding sales goals, and building lasting impressions on customers with exceptional service.
Service Advisor/Service Tech
Firestone Complete Auto Care
01.2020 - 01.2022
- My job at Firestone consisted of both front sales, and shop work
- I was promoted shortly after I started working here from just a service advisor to a sales and service specialist
- In my position I would assist customers, advise them on services, order parts from merchants/dealers, and also complete simple services myself (oil changes, tire services, etc.).
Salesman
Autoworlrd Chevy
01.2018 - 01.2019
- My job as a salesman here has brought me a new opinion on small town sales, whereas big city stores are product based, small town stores are very people based
- My duties here are to create business, lifelong business relationships with clients, ensure customer satisfaction, promote products, and of course meet sales goals.
Salesman
Jerry Durant Auto Group
01.2017 - 01.2018
- Specifically selling Toyota for Jerry Durant & his team was an extraordinary experience
- A very team based atmosphere, which is how I learned to work extremely well in a team towards a singular goal
- My duties here were to create business opportunities, ensure customer satisfaction, promote products, and meet sales goals.
Salesman
Mineral Wells Chevrolet Buick gmc
01.2016 - 01.2017
- My first sales job, and an incredible learning experience
- This job created the love I now have for customer service and sales
- My duties here were to create business opportunities, ensure customer satisfaction, promote products, and meet sales goals.
Lifeguard
city of mineral Wells
01.2013 - 01.2016
- As a lifeguard my duty was to ensure the safety of the people around me
- This job taught me safety, supervision, and life saving skills
- CPR certification was mandatory for this position.
Education
Diploma -
Mineral Wells High School
01.2016
Skills
- Sales skills
- Automotive knowledge
- People skills
- Exceptional teamwork skills
- Negotiation skills
- Computer and technology expertise
- Familiarity with a diverse range of software and work solutions
Timeline
Service Manager
Cross Tire & Automotive
02.2024 - Current
Sales Representative
Prime Communications/AT&T
01.2022 - 02.2024
Service Advisor/Service Tech
Firestone Complete Auto Care
01.2020 - 01.2022
Salesman
Autoworlrd Chevy
01.2018 - 01.2019
Salesman
Jerry Durant Auto Group
01.2017 - 01.2018
Salesman
Mineral Wells Chevrolet Buick gmc
01.2016 - 01.2017
Lifeguard
city of mineral Wells
01.2013 - 01.2016
Diploma -
Mineral Wells High School