Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

AUSTIN WEAVER

3950 Dartmouth Dr., Bethlehem,PA

Summary

Responsible, motivated graduate with strong educational background ready to apply skills in workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Help Desk Assistant

DeSales University
08.2022 - 05.2023
  • Supported customers with password resets and account customization.
  • Opened service tickets for clients, documenting user information and description of problem.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Maintained positive working relationship with fellow staff and management.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Helped 142 Faculty and 3016 Students keep their computer and other devices up to date and ready to be used.

IT Internship

DeSales University
05.2022 - 08.2022
  • Assisted in process of taking physical inventory of all technology on campus to help IT Dept. be prepared to help Faculty when needed throughout school semester.
  • Fixed issues of 142 Staff and Faculty around campus in preparation for upcoming semester.
  • Produced 5 videos for various different groups of people around campus to allow for support without direct help from me or my peers working on live chat.
  • Updated 2 internal websites with different information related to IT.
  • Worked with team members to promote great customer service and pleasant work environment.

Material Handler

Crayola Forks 2 Factory
06.2021 - 08.2021
  • Organized warehouse inventory according to warehouse plan.
  • Packed merchandise into boxes and containers in preparation for safe shipment.
  • Loaded completed orders on pallets according to delivery numbers.
  • Disposed of debris and hazardous materials properly to avoid contamination.
  • Counted number of boxes or units in loading docks to confirm proper completion of work orders.
  • Tagged and wrote identifying information on containers, boxes and cargo.
  • Checked cargo before transportation and determined if items adhered to proper regulation standards.

Education

Bachelor of Science - Computer Science

DeSales University
Center Valley, PA
05.2023

Skills

  • Coding (Java, C, SQL, Python, HTML, CSS, R, Alice, and SQLite)
  • Web & Mobile App Development
  • Data Visualization & Analysis
  • 2D & 3D Digital Art Design
  • Google Suite, Creative Cloud, & Microsoft Office
  • Security & Network Security
  • Computer Hardware and Software
  • Project Management

Certification

Coursera Learner: Machine Learning Pipelines with Azure ML Studio

Timeline

Help Desk Assistant

DeSales University
08.2022 - 05.2023

IT Internship

DeSales University
05.2022 - 08.2022

Material Handler

Crayola Forks 2 Factory
06.2021 - 08.2021

Bachelor of Science - Computer Science

DeSales University

Similar Profiles

CREATE PROFILE
AUSTIN WEAVER