Austin Weber

During a temporary leave from the workforce due to a health-related matter involving a broken left hand requiring pins/plates, I prioritized recovery and rehabilitation. While away, I stayed proactive in staying abreast of industry trends and enhancing professional skills through undisclosed home projects. Now fully recovered and enthusiastic, I am ready to re-enter the workforce with renewed vigor and dedication. Additionally, I utilized this period for personal time with family after years of continuous work since adolescence.

Managed day-to-day operations of a high-performing Rent-A-Center location, leading a team to ensure seamless execution of rental and lease agreements while enhancing customer satisfaction and achieving sales targets. Key Achievements:

• Team Leadership: Directed and trained a 7-member team, improving overall productivity by 15% through effective scheduling and motivation.
• Sales and Revenue Growth: Consistently exceeded sales targets, implemented innovative strategies, and promotional campaigns, boosting revenue.
• Customer Relationship Management: Fostered strong customer relationships, resolving issues promptly and implementing feedback mechanisms, resulting in improved satisfaction scores.
• Inventory Management: Optimized inventory levels, reduced shrinkage, and enhanced profitability through effective control measures.
• Compliance and Operational Excellence: Ensured adherence to company policies, minimized risks, and streamlined operational processes, improving efficiency.
• Marketing and Community Engagement: Executed local marketing initiatives, increased store foot traffic, and collaborated with community organizations to drive engagement.

As an Aaron's Sales and Lease Delivery Professional in TX and OK, ensured seamless product delivery and setup while providing exceptional customer service. Responsibilities included safe transportation, product assembly, and explaining lease agreements to meet and exceed customer expectations. Key Responsibilities:

• Product Delivery and Setup: Safely transported and assembled furniture, appliances, and electronics, ensuring quality and readiness for immediate use.
• Customer Interaction: Professionally addressed customer inquiries and educated them on product usage and care.
• Lease Agreement Explanation: Clearly explained payment terms and verified customer identification for lease agreements.
• Problem Resolution: Promptly resolved delivery issues and handled returns/exchanges professionally.
• Inventory Management: Conducted pre-delivery inspections and maintained accurate records for efficient inventory management.
• Adherence to Safety Protocols: Ensured compliance with safety guidelines during deliveries and vehicle maintenance.
• Cross-functional Collaboration: Provided feedback to improve sales strategies and collaborated with team members for a positive customer experience.

As a Furniture Warehouse Manager/Delivery Driver, I managed warehouse operations and coordinated furniture deliveries, ensuring timely and safe customer service. Warehouse Management:

• Inventory Control: Implemented efficient inventory systems, conducted stock counts, and maintained accurate product availability.
• Order Processing: Managed customer orders, prioritized deliveries, and coordinated with sales teams for timely fulfillment.
• Quality Control: Maintained standards through inspections and addressed product defects.
• Warehouse Organization: Optimized layout for efficiency and safety, overseeing staff training and supervision. Delivery Driver:
• Safe Deliveries: Operated vehicles responsibly for on-time deliveries, prioritizing customer service.
• Customer Service: Provided assistance and assembled furniture as needed, ensuring positive experiences.
• Route Planning: Developed efficient delivery routes, utilizing GPS tools for optimization.
• Vehicle Maintenance: Conducted regular checks and reported issues promptly for vehicle upkeep.
• Documentation: Maintained accurate records for billing and invoicing purposes.