Austin Weiss
Apache Junction,AZ
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
New Accounts Specialist
Upgrade
03.2022 - Current
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Determined and documented loan conditions and communicated requirements and decisions.
- Increased customer satisfaction through timely communication and efficient handling of loan applications.
- Made approval and denial recommendations by determining accurate risk levels.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Reduced company losses by identifying potential risks.
- Demonstrated strong organizational and time management skills.
- Worked well in a team setting, providing support and guidance.
Financial Aid Representative
Ancora Education
09.2016 - 03.2022
- Make inbound/ outbound calls. Email students to collect documents and update student per Financial standing.
- Counseled students and parents about financial aid options and program details.
- Helped individuals complete physical and electronic paperwork such as FAFSA's and other title lV documents.
- Accepted and processed student loans and pell grant.
- Processed federal financial aid verifications per Department Of Education guidelines.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Monitored financial aid award notices through Oasis and CampusVue.
- Assisted team leaders by providing answers to our team members and run reports with newly enrolled students.
- Responded to and processed fafsa corrections for all of the Financial services department.
Server
IHOP
08.2014 - 09.2016
- Arranged and prepared tables for customers to offer memorable experiences to guests.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Highland High School
Gilbert, AZ05.2013
Skills
- Proficient in VQ and Genesys
- Strategic Planning
- Job Skill Building
- Critical Thinking
- Creative Solution Development
- New Hire Training
- Attention to Detail
- Coaching and Development
Timeline
New Accounts Specialist
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03.2022 - Current
Financial Aid Representative
Ancora Education
09.2016 - 03.2022
Server
IHOP
08.2014 - 09.2016
High School Diploma -
Highland High School