Austin Welcher
Elkins
Summary
Professional retail expert prepared for delivering exceptional customer service and driving sales. Proven experience in inventory management, customer engagement, and merchandising. Strong focus on team collaboration and adapting to changing needs. Reliable, results-driven, with excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
PINK By Victoria's Secret
10.2024 - 01.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Sales Associate
AT&T
02.2022 - 09.2024
- Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
- Managed multiple priorities effectively under pressure during peak hours or high-traffic seasons to ensure seamless operations at all times.
- Delivered exceptional customer service, going above and beyond to assist clients in finding the perfect mobile solution for their needs.
- Enhanced customer loyalty with excellent follow-up and after-sales support, ensuring repeat business.
- Maintained store appearance by organizing displays and promotional materials according to corporate guidelines for visual merchandising excellence.
Mobile Expert
OSL Retail Services
01.2021 - 01.2022
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
Education
High School Diploma -
Penn Foster High School
Scranton04-2021
Skills
- Customer service
- Teamwork
- Problem-solving
- Time management
- Cash handling
- Retail sales
- Reliability and punctuality
- Product knowledge
- Phone etiquette
- POS system operations
Timeline
Retail Sales Associate
PINK By Victoria's Secret
10.2024 - 01.2025
Sales Associate
AT&T
02.2022 - 09.2024
Mobile Expert
OSL Retail Services
01.2021 - 01.2022
High School Diploma -
Penn Foster High School
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