Motivated Academic Advisor with exceptional written and verbal communication skills. Successful at guiding students through course registration steps, course selection and academic planning. Skilled in establishing trust and influence in students. In-depth knowledge of all academic majors within the College of Business and their requirements.
Overview
9
9
years of professional experience
Work History
Academic Advisor
Florida State University
11.2022 - Current
Advised undergraduate students within the College of Business in developing academic schedules aligned with their educational goals.
Collaborated with academic departments within the College of Business and Undergraduate Studies to proactively provide and receive information and updates for both staff and students.
Planned and participated in special projects for Advising First, Undergraduate Studies, and the College of Business such as New Nole, Pizza and a Major, and the Business Career Expo.
Helped students with their initial adjustment to university academic life and interpreted institutions policies and requirements.
Developed and implemented individualized academic plans for students.
Educated students on the College of Business admissions requirements and admissions process.
Answered student inquiries and resolved problems related to curriculum and course prerequisites.
Staff Assistant
Tallahassee Community College
12.2019 - 10.2022
Facilitate the student and visitor check-in process at the front counter while checking if additional resources or referrals are needed for the visitor daily for upwards to 250 students.
Coordinate student walk-ins and student callback requests with Academic, Career, International and Judicial advisors.
Collaborate with the Assistant to the Dean on data entry and analyst of student records to include the academic status for advising purposes.
Track Advising Center walk-ins, student call back requests, appointments and other communication for proficiency.
Formulate weekly, monthly and annual reports to modify and improve student services.
Assist with redesigning processes to accommodate student advising in an office setting and remotely.
Corresponded with advisors from Business, Industry and Technology, TCC Online, Healthcare Professions, FSU, FAMU, and Flagler regarding student access, enrollment and office availability for walk-in hours in the Advising Center.
Mentor college work-study and peer leader students on day to day tasks and projects for the Advising Center.
Manage a guide book for work-study and peer leader students to include directions and information on Workday systems and common campus resources.
Call Center Representative
Tallahassee Community College
11.2016 - 12.2019
Described the admissions process and requirements to prospective students and their parents, first time in college students and transfer students.
Explained the Advising and New Student Orientation processes to incoming students and parents.
Connected students with advisors through students’ requests.
Clarified the Financial Aid process to financial aid eligible students for federal aid, scholarships and college saving plans.
Assisted Financial Aid ineligible students with researching alternative payment methods or with submitting an appeals letter to the Office of Financial Aid.
Worked with the Admissions and Records Office, the Advising Center and the Office of Financial Aid to provide students with the most current information on registration, applications, disbursement and refunds dates and to provide student input on TCC’s admissions, advising, and financial aid processes.
Education
Associate in Arts -
Tallahassee Community College
Tallahassee, Florida
05-2022
Bachelor of Science - Public Administration
Flagler College
12-2024
Skills
Student Service
Project Management
Data Entry
Team Building
Adaptability
Accomplishments
Chancellor's Best Practice Award, 2017
Eagle Fest Award, 2019
Promoted from Academic Advisor Level 1 to Academic Advisor Level 2, 2024
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