Austin Wells
Jonestown,PA
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
HRO-Remote
193 Special Operations Wing Association
Middletown, PA
01.2024 - Current
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
- Updated employee database with changes in job title, salary information or contact details.
- Monitored timekeeping records for accuracy and completeness.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
Electrical Apprentice
Air National Guard
Jonestown, PA
12.2021 - Current
- Air Force Basic Military training
- 5-6 Months of Electrical Systems Apprentice with a 96% overall grade
- Replaced defective circuit breakers, fuses, switches, outlets, lighting fixtures and other components as needed.
- Installed conduit systems including EMT, rigid conduit, flexible conduit.
- Used hand tools such as wire strippers, cutters to prepare wires for connections to boxes, terminals.
- Worked in team-based environment to accomplish projects.
- Tested electrical systems to ensure proper functioning and safety.
- Installed and maintained electrical wiring, equipment, and fixtures in accordance with local codes and regulations.
- Pulled wires through conduit runs using fish tapes or pull strings when necessary.
Sales Associate
Columbia Sportswear Company
Hershey, PA
11.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Worked with Management
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Handled customer complaints in a professional manner.
- Helped customers find specific products, answered questions and offered product advice.
- Maintained cleanliness of store environment including floors, windows, displays.
- Compromised with troublesome customers
Manager
Funck's Exxon
Grantville, PA
05.2021 - 10.2022
- Elevated to the role of Store Manager in May 2021, assuming comprehensive responsibilities for personnel management, scheduling, and employee supervision.
- Effectively managed staff schedules, ensuring optimal coverage to meet customer demands and maintaining compliance with labor regulations.
- Demonstrated strong leadership by addressing and resolving customer complaints promptly and professionally, enhancing overall customer satisfaction.
- Implemented human resources practices within the store, overseeing employee relations, performance evaluations, and training initiatives to foster a positive work environment.
- Conducted employee training sessions on customer service, company policies, and procedures, contributing to a well-informed and skilled workforce.
- Collaborated with corporate owners to implement HR policies and ensure alignment with company objectives.
- Oversaw disciplinary actions and performance improvement plans, maintaining a fair and consistent approach in accordance with company policies and legal regulations.
- Implemented and monitored compliance with workplace policies, fostering a culture of inclusivity, diversity, and employee well-being.
- Compiled and presented periodic reports to corporate owners, providing insights into store performance, customer feedback, and operational challenges.
- Developed and maintained positive relationships with employees, fostering a team-oriented culture and contributing to employee retention.
- Leveraged effective communication skills to relay corporate expectations to the store team, ensuring alignment with organizational goals.
- Managed payroll functions, ensuring accuracy and compliance with company policies and legal requirements.
Cashier
Funcks Exxon
Grantville , PA
07.2020 - 05.2021
- Spearheaded efficient and precise cash register operations, managing diverse payment methods including cash, checks, credit cards, gift cards, and automatic debits.
- Welcomed customers warmly, addressing inquiries about the store's offerings and services with a customer-centric approach.
- Ensured compliance with legal requirements by verifying customers' eligibility to purchase age-restricted items such as alcohol and tobacco products.
- Conducted meticulous cash drawer counts at the commencement of shifts, ensuring accuracy and maintaining an adequate supply of change.
- Facilitated seamless transactions by issuing receipts, processing refunds, and providing accurate change, contributing to overall customer satisfaction.
- Demonstrated adaptability by stocking shelves with merchandise as needed, contributing to a well-organized and customer-friendly shopping environment.
- Conducted price checks for special orders and discounts, responding promptly to customer requests, thereby enhancing customer service.
- Proactively assisted customers over the phone, addressing inquiries related to store operations, product information, and order placement.
- Assumed managerial responsibilities, overseeing store operations and actively participating in monthly and quarterly financial reporting.
- Played a pivotal role in managing store operations, showcasing strong organizational and leadership skills.
Education
Business Management -
Harrisburg Area Community College
Harrisburg, PA06.2027
High School Diploma -
New Covenant Christian School
Pennsylvania 06.2022
Skills
- Reliable and Punctual
- Written and Oral Communication Skills
- Time Management
- Excel Spreadsheets
- Conflict Resolution
- Problem-Solving Skills
- Strategic Planning
- Multi-Tasking Strength
- Store Opening and Closing
- Customer Service
- POS System Operation
- Positive and Professional
Timeline
HRO-Remote
193 Special Operations Wing Association
01.2024 - Current
Sales Associate
Columbia Sportswear Company
11.2023 - 01.2024
Electrical Apprentice
Air National Guard
12.2021 - Current
Manager
Funck's Exxon
05.2021 - 10.2022
Cashier
Funcks Exxon
07.2020 - 05.2021
Business Management -
Harrisburg Area Community College
High School Diploma -
New Covenant Christian School
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