Austin Wells

• Direct manager to team full of 18 account executives and coaching them to meet specific call and sales metrics, goals, and quotas
• Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
• Leads and creates trainings for team in order to improve teams’ knowledge base and skills to help them drive customer retention and company growth while also solving customer issues and complaints
• Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
• Responsible for all aspects of Account Executive performance including leading sales team through all phases of sales cycle while ensuring the sales effort supports the overall success of the company
• Led a project to help optimize the sales teams time and territory in order to maximize the output and productivity of each Account Executive across our entire department

● Selected to lead new healthcare specific sales/customer management department. Primary responsibilities included making sure healthcare specific department is viable option for UPS and building relationships with key decision makers with customers to generate growth

● Success in role led to full company expansion creating multiple healthcare specific teams within the organization

● Responsible for retaining and growing over one thousand UPS Healthcare Package business accounts at a time while creating a strong relationship with clients

● Coordinated opportunities and strategies with other team members to optimize sales and customer growth

● Negotiated the most optimal new contracts daily using market research based on the location of the customer while aligning with the goals of UPS

• Received 1st place companywide contest representing the most sales and most money made for company in ISR role in the United States out of more than 700 sales reps. (Contest ran for all of 4th quarter in 2021)
• Won World of Champions Sales Contest (ran from 3rd to 4th quarter 2022)
• Analyzes and evaluates financial data and trends to determine impact on customer and company objectives in order to create a strong working relationship with clients
• Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
• Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
• Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.