AUSTIN WEST
Tyler,TX
Summary
Servant style manager and analytical problem-solver with talents for team building, leading as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Staples Sotheby's International Realty
02.2023 - 11.2023
- Delivered superior customer service and support, serving as the main point of contact for agent issues
- Managed and optimized office social media and Google Ads accounts
- Enhanced agent efficiency by creating key marketing materials and coordinating informative newsletters
- Conducted personalized and group training sessions, focusing on company tools and technologies
- Developed an effective onboarding plan for new agents, streamlining their integration into the brokerage.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Implemented agent training programs, enhancing product knowledge and improving customer service skills.
Assistant Manager
William Pitt Sotheby's International Realty
09.2021 - 01.2023
- Assumed managerial responsibilities in the brokerage manager's absence, covering a variety of operational aspects
- Maintained a service-oriented attitude, addressing agent inquiries and issues promptly
- Promoted the use of Sotheby's technology, providing strategic support and training
- Provided essential marketing support and served as a liaison to marketing specialists
- Collaborated closely with the Onboarding team to welcome new agents effectively
- Resolved technology-related issues, ensuring seamless office operations.
Administrative Manager
William Raveis Real Estate
08.2020 - 09.2021
- Managed all administrative duties, ensuring office efficiency and professionalism
- Trained agents on company resources, including marketing tools and MLS systems
- Created engaging marketing collateral for agent social media accounts
- Oversaw office social media content and strategy
- Addressed and resolved technology issues, improving overall office functionality.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of real estate agents.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
Sales Support Administrator
Coldwell Banker Realty
08.2019 - 08.2020
- Coordinated all office administration tasks, ensuring operational efficiency
- Played a key role in onboarding new agents, providing them with necessary materials and support
- Led training sessions on company technology resources and online marketing tools
- Served as the primary contact for over 40 agents, ensuring high levels of customer service and support.
Consumer Loan Processor
United Bank
01.2017 - 08.2019
- Managed a pipeline of 30-40 auto and home equity loans, maintaining high efficiency in a fast-paced environment
- Provided exemplary customer service, addressing loan related inquiries with empathy and patience
- Conducted credit analysis, appraisal reviews, and income verification to complete loan processes
- Performed various administrative tasks, supporting in-office operations.
- Managed a high volume of loan applications, prioritizing tasks efficiently to meet deadlines consistently.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
Education
BBA - Bachelors of Business Administration
Southern New Hampshire University
06.2024
Associates Degree - General Studies
Manchester Community College
Manchester, Connecticut01.2014
Skills
- Team Leadership
- Customer Service
- Orientation and training
- Project Management
- Idea Development and Brainstorming
- Onboarding and Orientation
- Training and Development
- Workload Management
- Computer Skills
- Business Administration
- MS Office
Timeline
Assistant Manager
Staples Sotheby's International Realty
02.2023 - 11.2023
Assistant Manager
William Pitt Sotheby's International Realty
09.2021 - 01.2023
Administrative Manager
William Raveis Real Estate
08.2020 - 09.2021
Sales Support Administrator
Coldwell Banker Realty
08.2019 - 08.2020
Consumer Loan Processor
United Bank
01.2017 - 08.2019
BBA - Bachelors of Business Administration
Southern New Hampshire University
Associates Degree - General Studies
Manchester Community College
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