Austin Whitt
Westerville,OH
Summary
Detail-oriented Floor Technician with over 3 years of experience. Extensive understanding of all floor care equipment use and repair with training in chemical solution safety and storage. Dedicated to top-of-the-line efficiency and punctuality.
Reliable and honest Account Manager and Operations Manager skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning and restoration task at hand, with safety and client satisfaction as top priority.
Overview
14
14
years of professional experience
Work History
Account Manager
Yard Solutions
08.2022 - Current
- Build and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educate clients on new products or services to increase customer engagement with brand.
- Facilitate client satisfaction and renewed customer relations to drive growth.
- Achieve or exceeded company-defined sales quotas.
- Identify new business opportunities through cold calling, networking, marketing and prospective database leads.
- Address problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
Operations Manager
Carpet Concepts
06.2019 - 08.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Installed Performance Coatings onto a variety of surfaces (VCT,LVT,Concrete, etc.)
- Traveled out-of-state for several performance coating applications (Marknomore,Waxnomore) with experience in different application techniques and additives.
Landscape Supervisor
Environmental Management Inc.
06.2009 - 06.2019
- Collaborated with engineers, architects and other professionals on projects to complete large jobs and meet strict deadlines.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Supervised team member performance to meet client deadlines and requirements.
- Operated landscaping equipment with focus on safety and machine longevity.
- Operated skid steers, wheel loaders, forklifts, and yard goats.
- Educated clients on proper care and maintenance of landscaping projects.
Education
High School Diploma -
Olentangy Liberty High School
Powell, OH06.2009
Skills
- Account Development
- Project Management
- Job Site Preparation
- Equipment Operation
- Chemical Handling
- Cleaning and Sanitation
- IICRC Certified - Upholstery & Fabric Cleaning
- IICRC Certified - Commercial Carpet Maintenance
- OSHA 10-Hour Certified
Timeline
Account Manager
Yard Solutions
08.2022 - Current
Operations Manager
Carpet Concepts
06.2019 - 08.2022
Landscape Supervisor
Environmental Management Inc.
06.2009 - 06.2019
High School Diploma -
Olentangy Liberty High School
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