Austin Wickline
Ripley,WV
Summary
Accomplished Inside Sales Management Senior Analyst with a proven track record at Accenture, enhancing sales strategies and client relationships. As an expert in data analysis and client management, I significantly improved team performance and sales outcomes. Leveraging Microsoft 365 Suite and AI proficiency, I led my team to exceed sales targets through innovative approaches and strategic planning.
Overview
8
8
years of professional experience
Work History
Inside Sales Management Senior Analyst
Accenture
06.2021 - Current
- Responsible for leading sales strategy discussions based on offering performance and market response.
- Interfaced directly with client subject matter experts and sales leaders.
- Cultivated a consistently high performing sales team.
- Analyzed, monitored, and delivered insights regarding team performance trends.
- Provided detailed reports to upper management regarding team performance.
- Provided feedback on campaign effectiveness and key performance indicators.
- Held one-on-one meetings with team members and provided customized goals along with a plan to achieve those goals.
- Assisted team members with daily questions and issues regarding their customers.
Business Development Representative
N-3 Technologies
04.2019 - 06.2021
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
- Developed business pipeline using cold and warm techniques.
- Conducted market research to identify new business opportunities and target areas for expansion.
- Implemented CRM systems to streamline sales processes, enhancing team efficiency and productivity.
- Brought in new accounts through successful networking strategies and promotional approaches.
- Refined sales pitch techniques based on ongoing evaluation of results, continuously adapting and improving for optimal outcomes.
- Developed strong relationships with key industry partners for mutually beneficial collaborations.
- Reviewed client concerns and recommended appropriate changes to supervisors.
- Provided exceptional customer service, resulting in increased client satisfaction and repeat business.
- Was consistently promoted in the Business Development Representative (BDR) series from a level 1 to a level 3. Company was purchased by Accenture and I was moved into a management role.
Bid Specialist
Douglas Equipment & Supply
05.2016 - 04.2019
- Provided pricing for commercial kitchen equipment to government agencies.
- Sourced the most competitive price to provide to the client.
- Utilized various tracking methods to analyze costs across multiple vendors.
- Provided excellent customer support to all customers and clients.
- Consistently met and exceeded sales goals.
- Managed multiple bids simultaneously, ensuring timely submission and adherence to strict deadlines.
- Enhanced bid win rate by developing and implementing strategic bid processes.
- Conducted regular post-bid reviews to identify areas for continuous improvement and learning.
- Coordinated internal resources, ensuring seamless communication throughout the bidding process.
Education
Bachelor of Science - Business Administration
Concord University
Athens, WV05.2016
Skills
- Client management
- Client Relationship Management
- Data Analysis
- Performance monitoring
- Extensive knowledge of Microsoft 365 Suite
- Proficient in working with Artificial Intelligence (AI)
- Project Management
- Customer Communication
- Forecasting and planning
- SWOT Analysis
Timeline
Inside Sales Management Senior Analyst
Accenture
06.2021 - Current
Business Development Representative
N-3 Technologies
04.2019 - 06.2021
Bid Specialist
Douglas Equipment & Supply
05.2016 - 04.2019
Bachelor of Science - Business Administration
Concord University