Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austin Wilkerson

Modesto,CA

Summary

Associate with extensive customer service experience, specializing in returns and refunds. Proven ability to manage time effectively while multitasking in fast-paced environments. Recognized for maintaining high customer satisfaction through strong interpersonal skills and a positive attitude. Demonstrates adaptability and a strong work ethic, consistently achieving high performance under pressure.

Overview

7
7
years of professional experience

Work History

Cart Attendant

Sams Club
Vacaville, California
04.2018 - 11.2018
  • Collected and organized shopping carts from parking lot and store entrances.
  • Assisted customers with cart retrieval and shopping needs.
  • Maintained cleanliness and organization of cart storage area.
  • Monitored cart inventory levels to ensure availability for customers.
  • Reported any damaged carts or safety hazards to management promptly.
  • Supported other team members during peak shopping hours effectively.
  • Gathered carts from parking lot and inside store for customer use.
  • Provided assistance with loading purchased items into customer vehicles.
  • Greeted customers and answered questions about merchandise, services, and store policies.
  • Assisted customers in locating desired items throughout the store.
  • Provided excellent customer service to ensure customer satisfaction.
  • Conducted regular sweeps of the facility to collect stray carts.
  • Assisted in the opening and closing procedures of the facility, including securing carts.
  • Maintained cleanliness and orderliness of cart storage areas.
  • Safely operated cart retrieval equipment in parking lots and course paths.

Security Officer

Allied Universal Security Services
stockton, CA
10.2019 - 12.2021
  • Monitored premises to ensure safety and security for employees and visitors.
  • Conducted regular patrols to identify and address potential security threats.
  • Responded promptly to alarms and incidents, ensuring appropriate protocols were followed.
  • Assisted in training new officers on company policies and emergency procedures.
  • Prepared detailed reports on daily activities, incidents, and observations for management review.
  • Collaborated with law enforcement during investigations or emergencies as needed.
  • Engaged with employees and visitors to promote a safe and welcoming environment.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Maintained accurate logs of all security related activities.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Addressed problems quickly and reported clear information while working under minimal supervision.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Monitored premises and recorded activity in daily officer reports.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Assisted with crowd control during large events held at the facility.
  • Provided escorts for visitors as needed throughout the facility.
  • Adhered to post orders while maintaining a visible presence around the property.
  • Warned persons of rule infractions or violations and evicted violators from premises.
  • Investigated all reported incidents of theft or vandalism on premises.
  • Inspected fire extinguishers to ensure they were properly charged and operational.
  • Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
  • Maintained high levels of alertness throughout shifts.
  • Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
  • Monitored CCTV systems to ensure safety and security of premises.

Amazon associate

Amazon
Tracy, California
02.2022 - Current
  • Inspected outbound packages for accuracy, ensuring compliance with quality control standards.
  • Monitored associate performance and productivity levels in collaboration with leadership.
  • Packaged products efficiently for timely shipment to customers.
  • Restocked packaging materials to maintain consistent workflow.
  • Provided coverage for associates during breaks while managing CPT tracking as a process guide.
  • Scanned and picked products to streamline outbound pack flow.

Education

GED -

One Ambition
Manteca, CA
05-2016

Skills

  • Order fulfillment
  • Effective communication
  • Attention to detail
  • Problem solving
  • Time management
  • Conflict resolution
  • Task prioritization
  • Professionalism
  • Team collaboration
  • Multitasking and organization
  • Flexible scheduling
  • Strong work ethic
  • Quick learner

Timeline

Amazon associate

Amazon
02.2022 - Current

Security Officer

Allied Universal Security Services
10.2019 - 12.2021

Cart Attendant

Sams Club
04.2018 - 11.2018

GED -

One Ambition

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