Austin Williams
San Antonio,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational teams. Passionate and accomplished Co-Owner with track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
15
15
Certification
Work History
Co-Owner/ Director of Operations
Central Texas Regional Training Academy
01.2024 - Current
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented, and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Mentored and coached team members to foster productive and engaging work environment.
- Developed systems and procedures to improve operational quality and team efficiency.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
- Monitored and coordinated workflows to optimize resources.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Supervised and monitored students' use of tools and equipment.
- Performed instructional services for Fire and EMS vocational and occupational subjects.
- Planned and documented programs of study meeting individual needs and abilities of students.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Met training needs with well-organized, factual programs based on contemporary requirements.
- Established goals for courses with organized outlines and detailed lessons.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Identified program successes and failures based on student assessments and course reviews.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Provided instructional handouts, texts, audiovisual aids and other materials to facilitate learning.
- Deployed technology and current research in instruction and monitored students' progress in use of online learning materials and technology.
- Engaged students in academic and practical conversations that elicited critical thinking, creativity, collaboration and communication.
- Developed software content, study aids and handouts for industry professionals.
- Collaborated with colleagues and improved teaching practices through professional learning communities and student retention meetings.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
Firefighter/FAO
Joint Base San Antonio
06.2021 - Current
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
- Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Developed and implemented fire safety plans to increase preparedness and rapid response.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Monitored and responded to hazardous gas levels and smoke detectors to avoid injuries and fatalities.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Controlled hazardous materials and waste incidents to avoid fires and injuries.
- Assisted with regular maintenance of firefighting equipment.
- Performed maintenance on water tanks, fire hoses and other firefighting equipment.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Diagnosed and located hazardous materials and other sources of fires.
- Contributed to fire investigation reports and provided testimony in court.
- Completed training to stay in peak physical fitness and handle challenging tasks.
- Assisted in prevention of fires through public education programs.
- Conducted fire drills and trained new recruits in use of firefighting equipment.
- Prepared incident reports detailing personnel, location and results of each call.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Maintained close contact with dispatch to receive and share information about current fires, equipment movements, and incoming personnel.
- Operated hoses, pumps, ladders and other firefighting equipment.
- Responded to emergency calls and provided medical assistance to injured individuals.
- Inspected apparatus, equipment, grounds, and stations for proper order and condition.
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Provided station tours, pre-incident surveys and installed smoke detectors to provide fire education to public.
- Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
- Compiled and maintained log books, run reports and training records.
- Directed work of 45 firefighters engaged in extinguishing fires.
- Assigned firefighters to jobs at strategic locations to facilitate rescue of persons and maximize application of extinguishing agents.
- Assessed scenes, coordinated responses and communicated critical details to superiors through two-way radios.
Education
No Degree - Fire/Rescue
Maryland University
Laurel, MD09.2021
No Degree - Fire/Rescue
Alabama Fire College
Tuscaloosa, United States09.2021
No Degree - Fire/Rescue
Oklahoma State University
Stillwater, OK06.2021
High School Diploma -
Greencastle Antrim School District
Greencastle, PA06.2016
Skills
- Staffing
- Budget Development
- Recruiting and training
- Customer Retention
- Policy and procedure implementation
- Strategic Planning
- Workforce Management
- Records Management
- Report Generation
- Systems Management
- Employee Relations
- Schedule Management
Certification
- EVOC - Emergency Vehicle Operators Course- Instructor
- EMS-EVOC- EMR Emergency Vehicle Operator Course- Instructor
- UTV- Operator course- Instructor
- EVOC- Trailers- Instructor
- DOP- Driver Operator Pump
- DOA- Driver Operator Aerial
- MWS- Driver Operator Mobile Water Supply
- ARFF- Driver Operator Aircraft Firefighting
- Firefighter 1, 2, ARFF
- Fire Officer 1
- Fire Instructor 1 & 2
- Fire Inspector 1
- NIMS 100-200-300-400-700-800
- Rescue Technician- Swift Water LV 1& 2- Confined Space Lv 1&2- Trench Rescue Lv 1 & 2- High Angle Lv1- Vehicle Machinery Lv 1 & 2-
- Hazmat Awareness, Operation, Technician, Incident Command
Timeline
Co-Owner/ Director of Operations
Central Texas Regional Training Academy
01.2024 - Current
Firefighter/FAO
Joint Base San Antonio
06.2021 - Current
No Degree - Fire/Rescue
Maryland University
No Degree - Fire/Rescue
Alabama Fire College
No Degree - Fire/Rescue
Oklahoma State University
High School Diploma -
Greencastle Antrim School District
- EVOC - Emergency Vehicle Operators Course- Instructor
- EMS-EVOC- EMR Emergency Vehicle Operator Course- Instructor
- UTV- Operator course- Instructor
- EVOC- Trailers- Instructor
- DOP- Driver Operator Pump
- DOA- Driver Operator Aerial
- MWS- Driver Operator Mobile Water Supply
- ARFF- Driver Operator Aircraft Firefighting
- Firefighter 1, 2, ARFF
- Fire Officer 1
- Fire Instructor 1 & 2
- Fire Inspector 1
- NIMS 100-200-300-400-700-800
- Rescue Technician- Swift Water LV 1& 2- Confined Space Lv 1&2- Trench Rescue Lv 1 & 2- High Angle Lv1- Vehicle Machinery Lv 1 & 2-
- Hazmat Awareness, Operation, Technician, Incident Command
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