Austin Williams
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Car Wash Attendant and Maintenance
WaterWorks Car Wash
04.2022 - 01.2024
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Educated customers on self-service car wash operation for safe, appropriate use.
- Maintained a clean and organized work environment, ensuring the safety of customers and employees.
- Handled cash transactions efficiently, balancing daily receipts accurately at the end of each shift.
- Developed strong time-management skills by managing multiple tasks simultaneously without sacrificing service quality.
- Contributed to increased sales by upselling additional services such as waxing and detailing.
- Enhanced customer satisfaction by delivering efficient and thorough car wash services.
- Maintained and repaired car wash equipment to meet operational demand.
- Assisted in training new staff members on proper car wash techniques and procedures.
- Applied waxes and protective treatments to vehicles for high-quality finishes.
- Monitored water usage closely during each wash cycle to conserve resources while maintaining high-quality results.
- Assisted customers with inquiries about available services or pricing options, guiding them toward appropriate selections based on their needs.
- Recognized for punctuality and reliability, consistently arriving prepared for scheduled shifts even during peak business hours.
- Managed inventory levels for car wash supplies, ensuring adequate stock at all times.
- Established loyal customer base through consistent quality workmanship and friendly service interactions.
- Managed car wash supplies and materials inventories for timely reordering and replenishment.
- Delivered high-quality car wash services using high-pressure washers, vacuums and detailing tools.
- Demonstrated attention to detail while performing various tasks such as prepping cars, operating machinery, and applying cleaning solutions.
- Promoted a positive workplace culture by actively contributing to team collaboration and open communication.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Completed daily operational paperwork, order records and payment receipts for up-to-date documentation.
- Supported management in implementing new policies or procedures aimed at improving operations or increasing revenue.
- Achieved customer satisfaction by providing high-quality professional service.
- Inspected vehicles and equipment for visible damage.
- Utilized high-pressure washers to clean vehicles and equipment.
- Checked quality of work by thoroughly inspecting interior and exterior for additional cleaning requirements.
Grocery Clerk
Giant Food
09.2023 - 12.2023
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Collaborated with team members to meet daily objectives and maintain smooth store operations.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Prepared attractive displays for promotional events or seasonal items that resulted in increased sales revenue.
- Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
- Operated cash register to accurately process and record customer payments.
- Contributed to increased sales performance by stocking shelves in a visually appealing manner.
- Expedited customer transactions by accurately scanning items and processing various payment methods.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
Chef
Pizza Hut
08.2021 - 11.2022
- Collaborated with staff members to create meals for large banquets.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Modernized work processes to reduce guest wait times and boost daily output.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Set up and broke down kitchen for service.
- Coordinated with team members to prepare orders on time.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Participated in food tastings and taste tests.
Chef
Mutiny Pirate Bar & Island Grille
02.2020 - 07.2021
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Responded to dietary concerns and food allergies, creating dishes to meet customer needs and palates.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Set up and broke down kitchen for service.
- Evaluated food products to verify freshness and quality.
- Coordinated with team members to prepare orders on time.
- Disciplined and dedicated to meeting high-quality standards.
- Participated in food tastings and taste tests.
Cafe Worker
Lifetime Fitness
05.2017 - 10.2019
- Maintained clean and attractive product displays to entice customer purchases.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Demonstrated proficiency in operating espresso machines and other equipment to consistently deliver quality beverages.
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Trained new cafe workers in sales, customer service and safety.
- Served as a knowledgeable resource on menu items for customers seeking assistance or recommendations based on preferences or dietary restrictions.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
- Prepared fresh, high-quality food items by following strict company guidelines for preparation and presentation.
- Implemented waste reduction strategies by carefully portioning ingredients, minimizing food waste and controlling costs.
- Displayed strong attention to detail when setting up displays, merchandising products attractively to increase sales potential.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Customer Service Representative
McDonald's
10.2015 - 03.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Cross-trained and backed up other customer service managers.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered prompt service to prioritize customer needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Construction Worker
Bob Bielen Home Improvement
06.2014 - 08.2015
- Gathered waste and trash from job sites to keep job sites clean and organized.
- Gathered and disposed of worksite debris to remove safety hazards.
- Conducted daily site inspections to identify potential safety hazards.
- Worked with contractors and other tradespeople to meet project specifications and deadlines.
- Increased project efficiency by effectively organizing and managing construction materials on job sites.
- Maintained clean and organized job sites, contributing to a safe working environment for all employees.
- Improved client satisfaction by delivering high-quality workmanship consistently, following up on feedback, and addressing concerns promptly.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Assisted with basic carpentry work such as installing wooden floors and crown molding.
- Enhanced project efficiency by coordinating with team members and managing resources effectively.
Education
No Degree - Hospitality And Event Management
Howard County Community College
Columbia, MDPlayed Football
Mount Saint Joseph High School
Baltimore, MDHigh School Diploma -
River Hill High School
Clarksville, MD06.2017
Skills
- Sales Techniques
- Customer Service
- Inventory Monitoring
- Customer Service-Oriented
- Strong communication skills
- Attention to detail
- Problem-solving capabilities
- Organizational skills
- Professional appearance
- Honest and Dependable
- Goal-Driven
- Productivity and Time Management
Volunteer Work
Vacation Bible School Teacher Assistant
Assisted instructor in teaching lessons
Facilitated group learning activities
Worked with children who were having problems or difficulties
Worked closely with other VBS volunteers to organize events and games for the children
Ensured safety and well-being of children at all times
Church Mission Trip x2
Carried out home improvement projects for residents in the Hurley VA and Jacksonville FL areas
Utilized hands on skills to repair and enhance home
Managed resources efficiently and effectively to ensure completion of projects without going over budget
Cultivated positive relationships with the community members
Timeline
Grocery Clerk
Giant Food
09.2023 - 12.2023
Car Wash Attendant and Maintenance
WaterWorks Car Wash
04.2022 - 01.2024
Chef
Pizza Hut
08.2021 - 11.2022
Chef
Mutiny Pirate Bar & Island Grille
02.2020 - 07.2021
Cafe Worker
Lifetime Fitness
05.2017 - 10.2019
Customer Service Representative
McDonald's
10.2015 - 03.2017
Construction Worker
Bob Bielen Home Improvement
06.2014 - 08.2015
No Degree - Hospitality And Event Management
Howard County Community College
Played Football
Mount Saint Joseph High School
High School Diploma -
River Hill High School
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