Austin Williams
Joplin,MO
Summary
Seasoned Customer Service Supervisor with unmatched customer service record and successful strategic development. Develops strong working relationships with teams to boost performance and meet objectives.
Overview
18
18
years of professional experience
Work History
Professional Driver
Lone Star Transportation LLC
10.2022 - Current
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Served as an ambassador for the organization by displaying professionalism at all times while representing the company brand in public settings.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Inspected load security and checked for damages.
Commercial Manager Trainee
AutoZone
04.2014 - 10.2019
- Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
- Built relationships with clients to establish new contracts.
- Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Optimized supply chain management by establishing strong relationships with vendors, reducing lead times and inventory costs.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Implemented training programs for staff members, improving overall team performance and productivity levels.
Applicant
LVMPD
07.2019 - 09.2019
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Checked vehicle equipment for proper functioning prior to use.
- Conducted physical training to keep fit and perform job duties productively.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Proven ability to learn quickly and adapt to new situations.
- Weapons Training
Senior E4 Food Service Specialist
Army National Guard
06.2006 - 06.2019
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
- Oversaw catering events, ensuring seamless execution of all aspects from setup to cleanup.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Improved food safety standards by consistently maintaining a clean and organized workspace.
- Monitored food quality and freshness throughout day.
- Demonstrated versatility in adapting quickly to changing demands in various roles such as cook, server or cashier when required.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
- Adjusted food preparation methods in accordance with customer requests.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Fostered strong relationships with local vendors leading to more cost-effective purchasing agreements.
- Set up and broke down food service lines quickly to maintain service flow.
- Learned other teammates' work tasks to train as backup.
Specialist E4
Army National Guard
06.2006 - 06.2019
- Trained and mentored personnel in combat operations and tactics.
- Coordinated activities of subordinate personnel to support mission success.
- Proved successful working within tight deadlines and a fast-paced environment.
- Supervised work of junior officers, evaluated performance and produced detailed reports.
- Monitored and assessed mission progress and provided updates to command.
- Handled administrative requirements, maintained records and submitted operational reports.
- Created contingency plans to address unexpected tactical scenarios.
- Adhered to strict protocols and followed orders while conducting operational missions.
- Trained personnel to improve performance and attain mission-ready status.
- Coordinated with personnel to develop strategic plans for unit actions.
- Ordered, unloaded, sorted and tracked supplies and equipment needed for unit activities.
- Developed and implemented plans to reduce risk to personnel and equipment during tactical operations.
- Enhanced unit readiness by conducting thorough training sessions and implementing strategic planning initiatives.
- Maintained required level of proficiency in use of firearms.
- Trained in small arms, anti-armor and indirect fire weapons.
- Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Operated and maintained armored vehicles.
- Prepared and submitted personnel, ordnance and operational reports.
- Operated surveillance radar, communication systems and identification equipment.
Lead Delivery Driver
Papa John's Pizza
03.2008 - 05.2011
- Mentored new drivers, providing comprehensive training on company procedures and best practices.
- Implemented cost-saving measures within the department, identifying opportunities for reducing fuel consumption and other expenses.
- Reduced customer complaints by maintaining open communication and providing timely updates on delivery statuses.
- Maintained vehicle safety and performance, coordinating regular maintenance checks and repairs as needed.
- Enhanced delivery efficiency by optimizing routes and implementing time-management strategies.
- Achieved high customer satisfaction ratings by consistently meeting or exceeding delivery expectations.
- Managed scheduling of deliveries, prioritizing urgent orders while balancing daily workload efficiently among team members.
TLE Supervisor
Walmart
06.2006 - 05.2008
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
- Mentored new team members in company policies, procedures, and best practices for delivering exceptional customer service as an Automotive Service Advisor.
Education
Associate of Applied Science - Automotive Technology
Crowder College
Neosho, MOAutomotive Technology
Penn Foster Career School
Scranton, PAAssociate of Applied Science - Automotive Technology
Crowder College
Neosho, MOHigh School Diploma -
Mcdonald County High School
Anderson, MO05.2006
Skills
- Processes and procedures
- Time Management
- Reliability
- Analytical Thinking
- Punctual and Reliable
- Transportation
- Accident Prevention
- Vehicle Inspection
- Reporting skills
- Problem-solving aptitude
- Written Communication
- Professionalism
- Inclement weather driving
- Verbal and written communication
- Safety Protocols
- Safety Management
- Adaptability
- Transportation Regulations
- Route Planning
- Teamwork and Collaboration
Additional Information
I have a vast background in the employment world, my main focus has been in three areas. Food Service, Security and Customer Service. I am a strong asset in any position and value teamwork environments.
Timeline
Professional Driver
Lone Star Transportation LLC
10.2022 - Current
Applicant
LVMPD
07.2019 - 09.2019
Commercial Manager Trainee
AutoZone
04.2014 - 10.2019
Lead Delivery Driver
Papa John's Pizza
03.2008 - 05.2011
Senior E4 Food Service Specialist
Army National Guard
06.2006 - 06.2019
Specialist E4
Army National Guard
06.2006 - 06.2019
TLE Supervisor
Walmart
06.2006 - 05.2008
Associate of Applied Science - Automotive Technology
Crowder College
Automotive Technology
Penn Foster Career School
Associate of Applied Science - Automotive Technology
Crowder College
High School Diploma -
Mcdonald County High School
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