Austin Williams
Orlando,FL
Summary
A highly-motivated hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Associate Brand Manager - Ruth's Chris Steakhouse
Darden Restaurant Group
Orlando, FL
01.2024 - Current
- Updated menus regularly based on changing seasons, ingredient availability, customer demand.
- Assisted in developing marketing strategies for new menu items.
- Provided input into the design of restaurant signage, promotional materials, and other visuals related to the menu.
- Created and maintained effective relationships with internal teams, external agencies, media partners and vendors.
- Managed brand marketing projects from planning stage through execution, planned and hosted trade shows and spearheaded exhaustive follow-up of leads and prospects.
Menu Implementation Specialist
Ruth's Chris Hospitality group
Winter Park, FL
06.2022 - 01.2024
- Company Communications (established cadence of weekly communications, creation/maintenance of internal platforms)
- Detail Focused (Cross-functional with menu creation and coordination with IT on key creation while communicating with the participating location for accountability)
- Operational Support (assist with scheduling & leading multiple company-wide initiatives - Wine dinner series, Holidays, new programming)
Sales Coordinator
Ruth's Chris Steakhouse
Orlando, FL
01.2021 - 06.2022
- Assist Management in all areas of hospitality/operations, as needed
- Cultivated relationships with sales team to support and supply corrective actions.
- Ensuring customers enjoy a 5-star dining experience
- Helped sales and set up teams before, during and after events
- Communicated with clients via email/phone/other
- Ensured customer service expectations were achieved at each event
- When promoted to Sales Coordinator I took charge of To-go and Delivery area
- Recognized by management for helping to lead my team to achieve it goals.
Flight Attendant
JetBlue Airlines
Orlando, FL
11.2019 - 12.2020
- Responsible for On-Time departures
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Greeted passengers to assist in finding seating assignments and properly stow items in overhead or under-seat storage.
- Followed safety, passenger, and supply pre-flight checklists.
- Conducted preflight checks to assess general condition and cleanliness of the aircraft.
- Kept cabin neat, clean and professional in appearance.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
Host/Teller
Walt Disney World Resort
Orlando, FL
06.2017 - 10.2019
- Greeting guests with a smile and cheerful attitude
- Responsibilities include: Checking in guests for their reservation
- Seating guests in a timely manner, ensuring the guests have a magical experience
- Communicating with fellow Cast members/Leaders on daily operations
- Collaborated with fellow cast members to move tables and adjust seating to accommodate the guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Cash handling and making sure everything is accounted for and accurate
- Communicating via email to supervisors and corporate.
- Ensuring accurate and timely responses, Banking out servers, and Filing away end-of-day paperwork
Education
High School Diploma -
Homelife Academy
Chattanooga, TN05.2012
Skills
- Multitasking and Prioritization
- Verbal and Written Communication
- Teamwork and Collaboration
- Project Plan Understanding
- Telephone and Email Etiquette
- Implementation and Configuration
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Cultural Awareness and Sensitivity
- Computer Proficiency
- Work Prioritization
Timeline
Associate Brand Manager - Ruth's Chris Steakhouse
Darden Restaurant Group
01.2024 - Current
Menu Implementation Specialist
Ruth's Chris Hospitality group
06.2022 - 01.2024
Sales Coordinator
Ruth's Chris Steakhouse
01.2021 - 06.2022
Flight Attendant
JetBlue Airlines
11.2019 - 12.2020
Host/Teller
Walt Disney World Resort
06.2017 - 10.2019
High School Diploma -
Homelife Academy