Austin Williams
Collierville,TN
Overview
9
9
years of professional experience
Work History
Team Lead
Nike
Byhalia, MS
10.2023 - Current
- Fostered a culture of continuous improvement, encouraging innovation and efficiency.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Delegated daily tasks to team members to optimize group productivity.
- Trained new staff in relevant processes and procedures.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Motivated staff through positive reinforcement techniques.
- Implemented strategic plans to enhance team performance and productivity.
- Managed conflict resolution within the team to maintain a positive work environment.
- Collaborated with management team to implement new work procedures or policies.
- Established clear team goals aligned with company objectives, tracking progress regularly.
Trainer
Nike
Byhalia , MS
04.2023 - Current
- Adapted teaching methods according to the needs of individual learners or groups.
- Conducted onboarding sessions to orientate new staff members about company policies and procedures.
- Recommended changes or improvements in existing training processes as needed.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Suggested and offered specific training programs to help workers maintain or improve job skills.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
Customer Service Representative
MCR Safety
Collierville, TN
04.2016 - 03.2021
- Facilitated customer order submissions.
- Creating credits and managing returns.
- General problem-solving on customers' behalf.
- Cultivated and sustained strong customer relationships.
- Recommended suitable products tailored to individual customer needs.
- Supported sales team members to drive growth and development.
- Worked with cross-functional teams to achieve goals.
- Collaborated with global sales teams via the sample department to secure fresh business opportunities.
Education
High School Diploma -
Desoto Central High School
Southaven, MS05-2015
Some College (No Degree) -
Norhtwest Community College
Southaven, MSSkills
- Proficient in SAP
- Proficient in WMOS
- Proficient in Excel
- Time management
- Multi-tasking
- Creative problem solving
- Adaptability and flexibility
- Data collection
- Team development
- New hire training
Timeline
Team Lead
Nike
10.2023 - Current
Trainer
Nike
04.2023 - Current
Customer Service Representative
MCR Safety
04.2016 - 03.2021
High School Diploma -
Desoto Central High School
Some College (No Degree) -
Norhtwest Community College