Austin Willis
Auburndale,FL
Summary
Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering nearly 10 years of hands-on experience in managing retail operations. Proficient in providing premier service, inventory management, process management, and training new associates. Disciplined professional committed to driving sales goals, analyzing KPI's, and ensuring smooth functioning of any operation.
Started at Publix when I was in high school as a bagger in customer service. After a couple years I moved to the produce department where I took ever opportunity to learn the business. After 3 years with the company, at the age of 20, I was promoted to Assistant Department manager. In March of 2017 I was promoted to Department Manager. I'm a fast learner, and when given the opportunity and proper training, I'm dedicated and driven to be successful. Publix recognizes my dedication to running a successful operation and was quickly moved to high performing departments. Knowing how to train associates to meet expectations and manage operations to exceed goals helped me be successful.
Overview
12
12
years of professional experience
Work History
Produce Department Manager
Publix Super Market
12.2011 - Current
- Manage daily operations within the department and the store.
- Enhanced customer satisfaction by providing exceptional product quality and freshness. Engaging and interacting with customers daily, always striving to provide premier service.
- Collaborated with store management teams to achieve overall financial goals.
- Closely monitoring KPI’s to ensure we are running a successful operation.
- Led team meetings to communicate updates on company policies or initiatives, new rollouts of processes and procedures, or introductions to new pieces of equipment. Held daily huddles to communicate safety, daily messages, and daily goals.
- Streamlined department processes for increased efficiency and productivity.
- Reduced waste and shrinkage by implementing proper inventory management. Making sure we have the products, when we need them, to maximize sales and so prevent unnecessary shrink.
- Have constant communication with buyers to ensure quality and availability of products.
- Implemented creative merchandising strategies, resulting in increased sales and profitability.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- In charge of creating and managing associate’s schedules, Time-off requests, counseling statements, and evaluations.
- Fostered a positive work environment, leading to high employee morale and retention.
- Very familiar with Microsoft office as it was our main source of communication.
Education
GED -
East Area Adult School
Auburndale, FL10.2020
Skills
- Workforce Management: Leadership, Task Delegation, Decision Making, Problem Solving, Employee Training, Scheduling, and Evaluations
- Operations Management: Inventory/Shrink Management, Process Management, Loss Prevention, KPI Monitoring, Succeeding Goals
- Customer Relationship: Proving Premier Service, Building Rapport
- Time Management: Task Prioritization, Multi-Tasking
- Systems and Software Expertise: Ordering/Forecasting Systems, Microsoft Programs
- Dedicated: Highly Dependable, Fast Learner, Goal Driven
Timeline
Produce Department Manager
Publix Super Market
12.2011 - Current
GED -
East Area Adult School