AUSTIN WITT
Nashville,TN
Summary
Dynamic audio engineer with a robust background in music recording and performance, complemented by extensive technical expertise in troubleshooting hardware and software. Over seven years of experience playing various instruments across diverse ensembles showcases versatility and a deep understanding of musical dynamics. Committed to delivering high-quality audio experiences while leveraging a unique blend of creative and technical skills. Proven ability to collaborate effectively in fast-paced environments, ensuring seamless production processes and exceptional sound quality.
Overview
14
14
years of professional experience
Work History
Technical Expert
Apple Inc.
09.2018 - Current
- Provided expert assistance in technical support to enhance user experience on iOS and Mac devices.
- Certified to repair iOS devices
- Explain where technical issues may originate from as a result of having extensive knowledge of hardware and software components.
- Supports the pickup process for the team and customers.
- Mentor Technical Specialists on technical and customer service issues.
- Identify all customer needs and present product and service solutions.
- Empathize when technology is not working as expected and explain difficult technical problems in terms the customer understands.
- Support customers in a timely manner and balance priorities to achieve individual and team productivity goals.
- Set reasonable expectations for customers and keep them informed and updated throughout their interactions.
- Document all pertinent user information and the nature of the problem with accuracy in all supported systems.
- Develop product knowledge and research required information using all available tools and resources.
- Maintain knowledge of current in-store and online products and service features, inventory, policies, and procedures.
- Offer accompanying accessories to enhance the customer experience iOS and other devices.
- Identify and continuously provide feedback to Apple on unique customer problems and other issues.
Audio Engineer Intern
Music Row Hideout
11.2019 - 08.2020
- Setup and tear down recording equipment
- Help with setting up pro-tools sessions
- Help with mixing and editing projects
- Help out with weekly podcast setups
MIXER, MASTER, PRODUCER
Northern East Studios
01.2012 - Current
- Handle smaller clients in a start-up studio
- Recording, mixing, master, and producing
Education
Audio Engineering Certificate -
Dark Horse Institute
Franklin, TN03.2018
BACHELOR OF MUSIC - MUSIC RECORDING
Youngstown State University
Youngstown, Ohio08-2016
Skills
- Fluent in Pro-Tools and Logic
- Live sound
- Music theory and knowledge
- IOS and Mac software certified
- Customer support
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Software testing
- Microsoft windows and office
- Excellent communication
Timeline
Audio Engineer Intern
Music Row Hideout
11.2019 - 08.2020
Technical Expert
Apple Inc.
09.2018 - Current
MIXER, MASTER, PRODUCER
Northern East Studios
01.2012 - Current
Audio Engineering Certificate -
Dark Horse Institute
BACHELOR OF MUSIC - MUSIC RECORDING
Youngstown State University