Austin Wood
Billings,MT
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment
Overview
5
5
years of professional experience
Work History
Merchandiser
Scheels Sporting Goods
06.2020 - 11.2024
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Sales Associate
Scheels Sporting Goods
11.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
BBA - Accounting And Business Management
Rocky Mountain College
Billings, MT05.2027
Skills
- Reliable and punctual
- Friendly and outgoing
- Active listener
- Adaptability and Flexibility
- Problem-Solving
- Clear Communication
- Critical Thinking
- Team Collaboration
- Excellent people skills
- Problem-solving
Timeline
Sales Associate
Scheels Sporting Goods
11.2024 - Current
Merchandiser
Scheels Sporting Goods
06.2020 - 11.2024
BBA - Accounting And Business Management
Rocky Mountain College
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