Austin Woodruff
Canton,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Operations Manager
AAA Parking
12.2023 - Current
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Established positive and effective communication among unit staff and organization leadership reducing miscommunications
- Developed systems and procedures to improve operational quality and team efficiency.
- Facilitated smooth collaboration between departments through clear communication channels.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed a team of 8-12 employees
Engineer Technician
WHEE
08.2022 - 11.2023
- Performed work according to project schedules and high quality standards.
- Data entry and manipulation
- Industrial permitting for poultry and other animal protein facilities
- Field work involving water sampling, soil sampling, and site inspections
- CAD work
Valet Supervisor
USA Parking
10.2018 - 07.2022
- Maneuvered vehicles into designated areas to maximize parking capacity.
- Enhanced customer satisfaction by implementing efficient parking strategies and maintaining a professional demeanor.
- Motivated workers to exceptional performance through implementation of new strategies.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Supervised valet team members for improved productivity and adherence to company policies.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Entered guest vehicle information and location in computerized valet parking system.
- Updated and maintained valet software, ensuring accurate tracking of vehicles and generating reports for management review.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Answered guest's questions about property amenities and services.
- Drove varied vehicles, including luxury and sports models, safely and legally.
- Inspected vehicles to verify condition ahead of customer returns.
Education
Bachelor of Arts - Psychology
Florida Gulf Coast University
Fort Myers, FL12.2022
Skills
- Organizational Management
- Staff Development
- Hiring and Onboarding
- Data Management
- Employee relations and conflict resolution
- Staff Scheduling
- Customer Relations
- Strong interpersonal skills
- Top notch customer service
- Driven to provide good service and complete tasks quickly and efficiently
Timeline
Operations Manager
AAA Parking
12.2023 - Current
Engineer Technician
WHEE
08.2022 - 11.2023
Valet Supervisor
USA Parking
10.2018 - 07.2022
Bachelor of Arts - Psychology
Florida Gulf Coast University