Austin Wright
Hamden,OH
Summary
Adept at enhancing operational efficiency and customer satisfaction, I leveraged troubleshooting skills and a customer-centric approach during my tenure at Municipal Emergency Services Inc. Specializing in preventive maintenance and quality assurance, I significantly improved equipment reliability. My background also includes a strong proficiency in hand tool usage and a proven ability to manage projects effectively.
Overview
6
6
years of professional experience
Work History
Service Technician
Municipal Emergency Services Inc.
12.2023 - Current
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Maintenance Technician
Portsmouth Metropolitan Housing Authority
05.2022 - 12.2023
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new locks, door handles, and door closers.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Operated varied hand and power tools to complete repairs.
Line Maintenance Technician
Bellisio Foods
01.2020 - 04.2022
- Performed minor repairs on equipment and administered product changeovers.
- Inspected all products for quality and optimum performance.
- Maintained and operated automated manufacturing equipment.
- Adjusted equipment and troubleshot issues.
- Identified issues, analyzed information and provided solutions to problems.
Correctional Officer
Southern Ohio Correctional Facility
05.2018 - 12.2019
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Conducted routine and emergency head counts.
- Responded to emergency situations and de-escalated hostile confrontations.
- Enforced rules and regulations to maintain order among inmates.
Education
High School Diploma -
Vinton County High School
Mcarthur, OH05.2016
High School Diploma -
Buckeye Hills Career Center
Rio Grande, OH05.2016
Skills
- Project Oversight
- Work Documentation
- Customer Service
- Quality Assurance
- Preventive Maintenance
- Troubleshooting skills
- Plumbing
- Drywalling
- Hand tool knowledge
Timeline
Service Technician
Municipal Emergency Services Inc.
12.2023 - Current
Maintenance Technician
Portsmouth Metropolitan Housing Authority
05.2022 - 12.2023
Line Maintenance Technician
Bellisio Foods
01.2020 - 04.2022
Correctional Officer
Southern Ohio Correctional Facility
05.2018 - 12.2019
High School Diploma -
Vinton County High School
High School Diploma -
Buckeye Hills Career Center
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