Austin Wyland
Aliso Viejo,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Knowledgeable and dedicated professional with extensive experience in construction and customer service industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Low Voltage Technician
Alert One Services Inc
4602 N Quail Run Road Ozark, MO
02.2017 - 11.2023
- Improved system efficiency by installing and maintaining low voltage wiring, devices, and control systems.
- Optimized system performance with routine maintenance of low voltage equipment and components.
- Increased customer satisfaction with professional communication skills when explaining technical information clearly.
- Demonstrated reliability as a team member by consistently meeting deadlines without compromising quality standards.
- Enhanced project efficiency by coordinating electrical installations, maintenance, and repairs for commercial and industrial sites.
- Ensured safety compliance by implementing and maintaining OSHA regulations throughout all work processes.
- Maintained strong relationships with clients through consistent professionalism and clear communication regarding project progress.
- Collaborated closely with project managers to ensure timely completion of installations and repairs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Associate
Albertsons
Aliso Viejo, CA
03.2015 - 09.2016
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
Education
High School Diploma -
Laguna Hills High School
Laguna Hills, CA03.2011
Skills
- CCTV Installation
- Written and Verbal Communication
- Schematic Interpretation
- Project Coordination
- Low Voltage Wiring
- Team Supervision
- Problem-Solving
- Teamwork and Collaboration
Timeline
Low Voltage Technician
Alert One Services Inc
02.2017 - 11.2023
Customer Service Associate
Albertsons
03.2015 - 09.2016
High School Diploma -
Laguna Hills High School