Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AUSTIN YOAKEM

Columbus

Summary

Collection Specialist with over 10 years of experience in customer service and leadership. Recognized for exceptional problem-solving and time management skills. Demonstrates a keen eye for detail and a commitment to accuracy, ensuring high-quality documentation and reporting. Skilled in conflict resolution and multitasking, dedicated to enhancing customer experiences through effective communication and support. Eager to take on new role with long-term growth and advancement potential.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Collections Specialist

BMW Financial Services
01.2025 - Current
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Used probing techniques to determine debtors' reasons for delinquency.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Price Scan Coordinator

BJ's Wholesale Club
05.2024 - 12.2024
  • Used eye for detail to perform daily price changes throughout the store, ensuring accurate pricing for an optimal customer experience
  • Improved the standard operating procedure by coordinating with all interdepartmental teams and creating a process to implement daily price changes leading to a positive shift in operational flow

Barista

Starbucks
06.2023 - 05.2024
  • Memorized various drink recipes to prepare beverages efficiently while maintaining a smooth operational flow and building customer rapport.
  • Maintain cleanliness and decorum, while adhering to safety protocols.
  • Efficiently manage multiple tasks in a high volume, enhancing operational flow.

Supervisor

BARK
08.2018 - 05.2023
  • Assessed and counseled all team members on operational success, and business goals
  • Provided individual meetings bi-weekly meetings to ensure each team member's individual needs and goals were identified and progressing
  • Took responsibility for all donation requests, by creating approval process enhancing response efficiency, and ensuring all requests were responded to within 24 hours
  • Provided high-level customer support, resolving complex issues escalated beyond standard channels through effective communication and problem-solving
  • Managed time effectively between all scopes of responsibility ensuring all tasks were resolved promptly in a high-volume setting

Shift Leader

Starbucks
07.2016 - 08.2018
  • Led team adherence to policies, ensuring smooth operational flow.
  • Resolved staff conflicts, fostering a positive work atmosphere.
  • Managed cash transitions, ensuring financial accuracy.
  • Supervised staff to sustain high productivity and service.
  • Oversaw inventory, maintaining optimal supply levels.

Education

Psychology

Ohio State University
03.2019

Skills

  • Conflict Resolution
  • Customer Service
  • Documentation
  • Reporting
  • Multitasking
  • Problem Solving
  • Time Management
  • Issue investigation

Certification

  • Leading With a Growth Mindset, May 2022 Linkden
  • Leading with Innovation, May 2022 Linkden
  • Building High Performance Teams, Aug 2021 Linkden
  • Speaking Confidently and Effectively, Aug 2021 Linkden

Timeline

Collections Specialist

BMW Financial Services
01.2025 - Current

Price Scan Coordinator

BJ's Wholesale Club
05.2024 - 12.2024

Barista

Starbucks
06.2023 - 05.2024

Supervisor

BARK
08.2018 - 05.2023

Shift Leader

Starbucks
07.2016 - 08.2018

Psychology

Ohio State University

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