AUSTIN YOAKEM
Columbus,US
Summary
Retail professional with solid history of delivering exceptional customer service in retail environment. Known for fostering positive customer experiences while collaborating effectively within teams to achieve goals. Adaptable to changing demands and skilled in communication and conflict resolution.
Overview
9
9
years of professional experience
Work History
Collections Specialist
BMW Financial Services
01.2025 - Current
- Delivered exceptional customer service on collection calls, and maintained a calm and professional demeanor.
- Used probing techniques to determine debtors' reasons for delinquency.
- Negotiated repayment plans by identifying causes of delinquent payments to assist in the recovery of debt and meet realistic timeframes.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Price Scan Coordinator
BJ's Wholesale Club
05.2024 - 12.2024
- Used eye for detail to perform daily price changes throughout the store, ensuring accurate pricing for an optimal customer experience.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Monitored inventory levels, restocking items to maintain optimal stock availability.
Barista
Starbucks
06.2023 - 05.2024
- Memorized various drink recipes to prepare beverages efficiently while maintaining a smooth operational flow and building customer rapport.
- Maintain cleanliness and decorum, while adhering to safety protocols.
- Efficiently manage multiple tasks in a high volume, enhancing operational flow.
Supervisor
BARK
08.2018 - 05.2023
- Provided individual meetings bi-weekly meetings to ensure each team member's needs and goals were identified and progressing.
- Took responsibility for donation requests, by creating approval process, enhancing response efficiency, and ensuring all requests were responded to within 24 hours.
- Provided high-level customer support, resolving complex issues escalated beyond standard channels through effective communication and problem-solving.
- Trained and mentored new staff on operational procedures and best practices.
Shift Leader
Starbucks
07.2016 - 08.2018
- Supervised staff to sustain high productivity and service and resolved staff conflicts.
- Managed cash transitions, ensuring financial accuracy.
- Oversaw inventory, maintaining optimal supply levels.
Education
Psychology
Ohio State University
03.2019
Skills
- Conflict Resolution
- Documentation
- Problem Solving
- Customer Service
- Multitasking
- Time Management
Timeline
Collections Specialist
BMW Financial Services
01.2025 - Current
Price Scan Coordinator
BJ's Wholesale Club
05.2024 - 12.2024
Barista
Starbucks
06.2023 - 05.2024
Supervisor
BARK
08.2018 - 05.2023
Shift Leader
Starbucks
07.2016 - 08.2018
Psychology
Ohio State University