Deborah Pagano
Wildwood,MO
Summary
Effective DATA ENTRY with 7 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.
Overview
8
8
years of professional experience
Work History
CUST
SOTEL SYSTEMS, LLC
Maryland Heights, MO
08.2012 - 04.2020
EXPERIENCE
SOTEL SYSTEMS, LLC DATA ENTRY, CUSTOMER SERVICE AND SALES SUPPORT
8/20/2012 - 4/17/2020 laid off due to covid-19
SUMMARY
*Provides support to sales team in all areas of customer service by performing the following duties
* Respond to customer service request utilizing an inbound ticketing system
* Answers in coming calls for sales/support ring group and provides assistant and/or transfer calls as appropriate
* Maintains updated communications with customers, sales staff, and other internal departments
* Fields internal and external inquiries relative to sales and Tier 1 technical support
* Generates quotations for potential customers
PTI SEMINARS, LLC SALES REPRESENTATIVE Fenton, MO
2/1994 - 10/2011
* Selling instructor led seminars to IC Design and Electronic forms worldwide
* Consistently Top Sales Rep selling over 80 different seminars
* Met with numerous HR personnel, Fabrication and Production Managers and assisted with their training needs
* Traveled extensively throughout the United States and Europe to meet with potential clients. Assisted instructors with one day class.
* Worked Trade shows at the Mosconi Center in San Francisco 12 years consecutively
Education
High School Diploma -
Concord Carlisle High School
Concord, MA06.1975
Skills
- Clerical support
- Customer service excellence
- Product organization
- Inbound and outbound calling
- Office equipment proficiency
- Data entry
- Multi tasking
Additional Information
July 2021-present Creek Valley Resort Communities
15950 Manchester Road
Ellisville, MO 63011
Part time server July 2021 - November 2021
Full Time server November 2021 - April 2022
Highly responsible and reliable
Food Safety understanding
Upbeat, outgoing and positive
Exceptional interpersonal skills
Arrow/Anthology April 2023 - April 2024
Full time Server for Memory Care responsible for serving anywhere from 38-28 Alzheimer's/Dementia residents breakfast and lunch 7-2 M-Thurs
Referral : Maryanne Finnerty Dining room Manager at Creek Valley Resort Community
636-591-0119
Referral: Cayla Rauss Head Chef Arrow/Anthology
314-502-3184
Referral: Kevin Smith Head Chef Arrow/Anthology
314-283-3331
Timeline
CUST
SOTEL SYSTEMS, LLC
08.2012 - 04.2020
High School Diploma -
Concord Carlisle High School
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