Austin Zanzinger
Cincinnati,OH
Summary
Results-driven Technical Sales Professional with 6 years of customer-facing experience, specializing as a Genius Technician. Expertise in diagnosing complex technical issues and fostering strong customer relationships. Skilled in driving conversion performance and providing effective solution-based recommendations. Nearly completed Bachelor’s degree in Management Information Systems with a 4.0 GPA.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Genius
Apple
Cincinnati, Ohio
01.2024 - Current
- Deliver consultative technical solutions across Apple ecosystems, translating complex issues into clear, value-driven recommendations.
- Analyze performance and conversion data to improve customer engagement and revenue outcomes.
- Execute high-accuracy hardware repairs while consistently exceeding efficiency and quality metrics.
- Recognized top performer in repair quality, session conversion, sessions-per-queued-hour, and business introductions.
- Collaborate cross-functionally to resolve escalations and streamline service workflows.
Technical Expert
Apple
Dayton, Ohio
02.2022 - 01.2024
- Provided advanced troubleshooting and solution-based recommendations for hardware and software issues.
- Drove service revenue through needs assessment and value-based recommendations.
- Built long-term customer trust through transparent communication and technical credibility.
- Performed mobile device repair with accuracy and efficiency.
Technical Specialist
Apple
Dayton, Ohio
10.2019 - 02.2022
- Facilitated technical troubleshooting for Apple hardware and software products, enhancing customer satisfaction.
- Employed diagnostic tools to identify and resolve technical problems, improving response time.
- Created and updated technical procedures and solutions in internal knowledge base systems, aiding team knowledge retention.
Education
Bachelor of Science - Management Information Systems
University of Maryland Global Campus
Hyattsville, MDSkills
- Technical Solution Presentation
- Consultative Customer Engagement
- Needs assessment
- Data performance improvement
- Revenue support
- Root Cause Analysis
- Cross-Functional Collaboration
- Time & Workflow Management
- Customer education
- Relationship Building
Certification
Google Project Management
Timeline
Genius
Apple
01.2024 - Current
Technical Expert
Apple
02.2022 - 01.2024
Technical Specialist
Apple
10.2019 - 02.2022
Bachelor of Science - Management Information Systems
University of Maryland Global Campus