Austin Zepeda
Administrative Support Professional
Des Moines,IA
Summary
Organized administrative support professional with noted experience in customer service. Adept ability to prioritize projects, multitask effectively and communicate clearly. A team contributor well able to provide dynamic support for various needs. Uniquely suited to working in a dual public-facing and administrative role.
Overview
15
15
years of professional experience
Work History
Office Manager
Back Country
02.2010 - 04.2025
- Greeted customers promptly and professionally; provided assistance or directed inquiries to the appropriate resource for resolution.
- Served as point of contact and responded to inquiries from vendors and other external contacts. Maintained business relationships with vendors and contractors.
- Supported efficient data management, entered and updated records in multiple systems. Ensured accuracy and completeness utilizing multiple controls.
- Managed all administrative functions for retail business, including sales recording, accounts payable/receivable, accounts reconciling, payroll, tax filing, budget reporting, inventory records.
- Maintained an efficient work environment by ordering necessary supplies, managing inventory levels, and organizing workspaces. Ensured supplies were readily available and equipment in working order.
- Organized spaces and materials for day-to-day operations and special events including vendor and contractor meetings.
- Managed incoming and outgoing mail and shipments.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Provided exceptional administrative support to business owners and colleagues for timely and efficient workflow throughout the business.
- Balanced multiple roles to accomplish diverse tasks and improve efficiency of business operations. Adeptly managed multiple concurrent tasks.
- Budgeted time to work productively on both immediate needs and long-term projects.
- Supported management and staff on ad hoc projects.
- Provided sales floor assistance during peak times to maintain efficient business operation and customer satisfaction.
Education
Bachelor of Arts -
Kalamazoo College
Kalamazoo, MI 05.2001 -
Skills
Customer service
Administrative support
Data entry and reporting
Microsoft Office Suite
Timeline
Office Manager
Back Country
02.2010 - 04.2025
Bachelor of Arts -
Kalamazoo College
05.2001 -