Austin Zeya
Farmington Hills,MI
Summary
HR professional skilled in Employee Training and Development, Organizational Development, and Talent Management. Proficient in using HR Analytics to drive decisions and enhance employee engagement, morale, and retention. Equipped with a solid foundation from a degree in Integrative Studies with minors in Business Administration and Human Resource Development from Oakland University.
Overview
4
4
years of professional experience
Work History
Tec Region Vehicle Coordinator
Suburban Automotive Services
2024.06 - Current
- Manage vehicle allocation for the product evaluation program, coordinating with drivers to ensure proper assignment of company vehicles. Utilize Microsoft Office, email, and Microsoft Teams for efficient communication and coordination. Regularly use People Finder and ESVMS to streamline operations and maintain smooth processes. Demonstrate strong organizational and communication skills to effectively support drivers and ensure program success.
Customer Care Specialist
United Road Services
2023.03 - 2024.02
- Focused on maximizing client satisfaction and retaining revenue by prioritizing and promptly addressing client concerns. Utilized phone calls, emails, and a multiline phone system for swift communication and issue resolution. Relied on Microsoft Office for tracking and managing client cases, ensuring thorough follow-up to resolve all concerns to client satisfaction. Demonstrated strong organizational and communication skills to maintain positive client relationships and support business objectives.
Retail Sales Manager
Boost Mobile
2022.09 - 2023.03
- Responsible for driving sales and ensuring exceptional customer satisfaction. Managed contract accuracy and oversaw inventory to maintain optimal stock levels. Led recruiting efforts, onboarded new team members, and provided ongoing training to ensure peak performance. Fostered a strong team environment and maintained high operational standards to consistently meet or exceed sales targets and contribute to a positive customer experience.
Shift Lead
Northwest Labs
2021.03 - 2022.09
- Responsible for onboarding and recruiting new staff, ensuring seamless integration into the team. Managed accurate and efficient distribution of test results through effective communication with patients, urgent care locations, and hospitals. Conducted meticulous data entry of patient information, testing details, and test results while maintaining high standards of accuracy and confidentiality. Trained new employees, focusing on skill development to meet performance benchmarks. Reduced lab result turnaround time from 10 days to same-day results through process improvements and targeted training. Optimized driver routes to ensure timely sample delivery, enhancing overall operational efficiency and client satisfaction.
Education
Bachelor of Science - Interdisciplinary Studies
Oakland University
Rochester, MI12.2024
Skills
- Employee Training and Development
- Organizational Development
- Talent Management
- Conflict Resolution
- Employee Engagement
- HR Analytics
Timeline
Tec Region Vehicle Coordinator
Suburban Automotive Services
2024.06 - Current
Customer Care Specialist
United Road Services
2023.03 - 2024.02
Retail Sales Manager
Boost Mobile
2022.09 - 2023.03
Shift Lead
Northwest Labs
2021.03 - 2022.09
Bachelor of Science - Interdisciplinary Studies
Oakland University
Similar Profiles
GORDON KRUSEGORDON KRUSE
Vehicle Inspector at Suburban Automotive ServicesVehicle Inspector at Suburban Automotive Services
Michael CavalloMichael Cavallo
Medical Liaison Officer at Suburban Adult Services Inc.Medical Liaison Officer at Suburban Adult Services Inc.
ASHLEY E. MCCARTHYASHLEY E. MCCARTHY
Front Desk Receptionist /Group Leader at Suburban Athletic And Suburban ChildFront Desk Receptionist /Group Leader at Suburban Athletic And Suburban Child