Jewel Dove
N Charleston,SC
Summary
A dedicated and experienced Installation Coordinator with over 6 years of experience in customer service, sales, and account management. Proven track record of strong leadership abilities, attention to detail, and an analytical mindset. Proficient in a range of technical tools including Microsoft Office Suite. A results-driven professional who motivates others to perform at their highest levels, delivering exceptional service and driving business growth. Core competencies and relevant experience include:
Overview
6
6
years of professional experience
Work History
Installation Coordinator II
Ferguson Enterprises
07.2022 - Current
- Conducts daily scheduling requests for Charleston, Bluffton, Florence and large production accounts such as Crescent Homes, Minto and True Homes.
- Facilitates communication with customers regarding pre-site visits and large appliance deliveries, ensuring jobsite readiness.
Responds promptly to high-priority emails and monitors all communications for all drivers, installers, water heater teams, group sales chats and showroom chats. - Trains and mentors new installation coordinator, providing ongoing instruction and feedback to ensure proficiency in daily operations.
- Developed an Install Department guide in OneNote for the Charleston, Bluffton, and Florence markets, documenting SOPs, installation codes, and essential scenarios to streamline daily tasks.
Manages DNI reports and created tickets with appropriate fees and labor codes for proper revenue collection and growth. - Leads appliance installation technicians and coordinates delivery teams, ensuring seamless execution of installation projects.
- Serves as the primary contact for all multi-family projects for the past two years, effectively organizing tickets and demonstrating strong time management skills to ensure smooth project execution.
- Proactively manages installation-related issues, providing effective solutions to minimize disruptions and maintain project momentum.
- Acts as a liaison between branch operations and sales teams, facilitating transparent communication regarding material returns and order management.
- Maintains a high level of responsiveness as the primary point of contact for installation-related inquiries, rescheduling, and cancellations.
- Contributes to team-building initiatives and fosters positive relationships across departments to enhance operational effectiveness and actively participates in process improvement discussions, sharing best practices and supported the training of associates in the Carolina's.
Ferguson Enterprises
Inside Sales Representative II: Builder Sales
02.2020 - 06.2022
- Cultivated and enhanced customer relationships by addressing inquiries, assessing client needs, resolving issues, and following up with both potential and existing clients, contributing to substantial revenue growth.
- Managed 15 builder accounts, restructuring processes and overseeing order management from initiation to completion, including scheduling deliveries, installation scheduling, and technical service.
- Leveraged leadership skills to mentor and guide new associates, both virtually and at the North Charleston branch, fostering a culture of growth and collaboration.
- Organized daily workflows by managing inbound calls, preparing quotes, and addressing sales-related inquiries to ensure efficient operations.
- Collected and analyzed data on sales and service issues to deliver effective solutions and improve processes.
- Fostered high staff morale and retention through clear communication, prompt problem-solving, and proactive supervision, creating a positive work environment.
Ferguson Enterprises
Customer Service Representative
08.2018 - 02.2020
- Delivered personalized assistance to customers on the showroom floor, providing tailored service and product recommendations to enhance their shopping experience.
- Cultivated extensive knowledge of product offerings and Ferguson software, enabling more effective support for customer inquiries and needs.
- Collaborated with Outside Sales Associates to drive sales success and support overall team objectives.
- Worked closely with Client Service departments, Showroom Sales Consultants, and Showroom Managers to execute administrative tasks efficiently, ensuring all customer needs were met promptly.
- Managed the entire sales process, including timely quotations, accurate order processing, and resolution of post-sale inquiries, consistently delivering exceptional customer service.
- Updated customer contracts and coordinated deliveries with the warehouse and installation department to facilitate a seamless customer experience.
- Handled service and technical calls, ensuring customer satisfaction and timely issue resolution.
- Engaged with vendors during training events to remain informed on industry trends and continuously enhance product knowledge.
Education
Bachelor of Science - Public Relations And Mass Communications
Texas State University
San Marcos, TX12-2017
Associate of Arts - General Studies
Palo Alto College
San Antonio, TX05-2015
Timeline
Installation Coordinator II
Ferguson Enterprises
07.2022 - Current
Ferguson Enterprises
Inside Sales Representative II: Builder Sales
02.2020 - 06.2022
Ferguson Enterprises
Customer Service Representative
08.2018 - 02.2020
Bachelor of Science - Public Relations And Mass Communications
Texas State University
Associate of Arts - General Studies
Palo Alto College
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