Summary
Overview
Work History
Education
Skills
Timeline
Generic

Austina Thompson

Sidney ,OH

Summary

Hardworking Quality Control Manager experienced in testing and evaluating all aspects of products. Preparing new part packaging to send to customers analyzing parts for new production. Quality Management professional with successful career delivering efficiency and standardization, and maintaining IATF Standards, and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.

Overview

22
22
years of professional experience

Work History

Quality Manager, Customer Service, Administrative

Derby Fabricating Solutions Inc.
Sidney , Ohio
03.2019 - Current
  • Applied statistical analysis techniques and skill in Plex to model trends.
  • Documented results in Plex.
  • Evaluated results against design standards and compliance requirements.
  • Sampled materials and products to conduct measurements and tests.
  • Helped uncover and fix production problems in order to reduce overall defect rates.
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests.
  • Inspected products and worker progress throughout production.
  • Specified quality requirements of raw materials with suppliers.
  • Verified manufacturing team compliance with quality control processes to help minimize rework and keep costs low
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Executed record filing system to improve document organization and management.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Maintained company handbook to outline policies and provide insights to company mission and values.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Provided primary customer support to internal and external customers
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Collected and analyzed customer information to prepare product or service reports
  • Responded to customer requests for products, services and company information

Patient Care Coordinator

Advanced Foot And Ankle Care
Sidney , Ohio
07.2018 - 03.2019
  • Established rapport and relationships with patients and external partners to cross-train and support medical staff.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Explained upcoming treatment preparation, instructions and other facts to patients.
  • Liaised with pharmaceutical representative to schedule presentation appointments with physician.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Facilitated communication between hospital departments.
  • Sent and handled electronic requests for new medications and medication refills.
  • Scheduled presentation appointments for pharmaceutical representations and physicians.

Administrative Assistant/Secretary

R K Hydro-Vac Inc
Piqua, OH
11.2015 - 06.2018
  • Designed electronic file systems and maintained electronic and paper files.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Welcomed guests and clients in upbeat and friendly manner. Maintained front desk and reception area in neat and organized fashion.
  • Dispersed incoming mail to correct recipients throughout office.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Managed and controlled office supply inventory to ensure timely ordering or requisition of depleted or low-level stock.
  • Responded to telephone inquiries from clients, vendors and public.
  • Generated shipment invoices, prepared packages and set up courier deliveries for customers.
  • Planned meetings and prepared conference rooms.
  • Received and screened high volume of internal and external communications, including email and mail.
  • Developed more efficient filing systems and customer database protocols.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Private Client Banker

Chase Bank
Sidney, OH
01.2000 - 11.2015
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Turned in excess cash to maintain drawer security.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Stocked supplies for customers and personal teller station.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Maintained friendly and professional customer interactions.
  • Wrote and distributed customer correspondence.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Carried out day-to-day duties accurately and efficiently.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Resolved problems, improved operations and provided exceptional service.
  • Assisted clients in making beneficial and strategic decisions regarding investments, low-cash financing and sourcing overseas partners.
  • Guided clients through compiling important financial histories and documentation for evaluation.

Education

Did not finish studies started employment with Chase Bank -

Edison State Community College

Series 6 License -

Chase Bank

Insurance License -

Chase Bank

High School Diploma - undefined

Sidney High School
1999

Skills

  • Microsoft Office
  • Schedule management
  • Customer service orientation
  • Expense reporting
  • Professional and polished presentation
  • Professional and mature
  • Time management
  • Problem resolution
  • Organization and efficient
  • Strong problem solver
  • Dedicated team player
  • Self-directed
  • Results-oriented
  • Scheduling
  • Meticulous attention to detail
  • Tech-savvy
  • Strong interpersonal skills
  • Flexible
  • Telephone Skills
  • Email Data
  • Entry
  • Client Relations
  • Quality Control Data Compilation
  • Raw Materials Receiving
  • Production Logging
  • Finished Goods Inspection
  • Corrective Actions
  • Adaptability and Flexibility
  • Information Sequencing
  • Audit Assistance
  • Analytical Methodology Validation
  • Testing Documentation
  • Laboratory Equipment Calibration
  • Specifications Conformance
  • Document Quality
  • Specifications Knowledge
  • Supplier Relations
  • Customer Relations
  • Supplier Performance Management

Timeline

Quality Manager, Customer Service, Administrative

Derby Fabricating Solutions Inc.
03.2019 - Current

Patient Care Coordinator

Advanced Foot And Ankle Care
07.2018 - 03.2019

Administrative Assistant/Secretary

R K Hydro-Vac Inc
11.2015 - 06.2018

Private Client Banker

Chase Bank
01.2000 - 11.2015

Did not finish studies started employment with Chase Bank -

Edison State Community College

Series 6 License -

Chase Bank

Insurance License -

Chase Bank

High School Diploma - undefined

Sidney High School

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Austina Thompson