Austin Clack
Atlanta,CA
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
14
14
years of professional experience
Work History
General Manager
Provino's Italian Restaurant
02.2021 - 06.2024
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Shipping Manager
Legend Express
08.2020 - 02.2021
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Streamlined shipping processes by implementing efficient packing and tracking systems.
- Enhanced customer satisfaction by resolving shipment issues promptly and professionally.
- Developed strong relationships with suppliers and carriers, ensuring timely delivery of shipments.
Server
Maggianos
10.2018 - 02.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Office Manager
Will Henry's Tavern
07.2016 - 10.2018
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Event Host
Yonah Mountain Vineyards
07.2015 - 06.2016
- Managed event logistics and operations.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Enhanced guest satisfaction by effectively managing event logistics and coordinating with various departments.
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
Paralegal
Law Office of Leroy Langston
05.2012 - 05.2015
- Prepared legal briefs, motions, and pleadings.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Streamlined communication between clients and legal staff by managing client inquiries promptly and professionally.
- Communicated pertinent information to clients via phone, email, and mail.
Sales Lead
Cool Works Cup
08.2010 - 05.2012
- Trained, coached, and mentored new sales associates for maximum performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Enhanced client relationships through consistent communication and personalized solutions.
- Boosted sales performance by implementing strategic sales plans and effective team management.
Guest Services Shift Leader
Sandestin Golf and Beach Resort
05.2010 - 08.2010
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
Education
J.D. - Law
Atlanta's John Marshall Law School
Atlanta05.2015
Bachelor of Science - Hotel And Restaurant Management
The University of Alabama
Tuscaloosa, AL05.2011
Skills
- Exceptional customer service
- Strong Work Ethic
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Safe Food Handling
- High-volume dining
- Sales expertise
- Food safety understanding
Timeline
General Manager
Provino's Italian Restaurant
02.2021 - 06.2024
Shipping Manager
Legend Express
08.2020 - 02.2021
Server
Maggianos
10.2018 - 02.2020
Office Manager
Will Henry's Tavern
07.2016 - 10.2018
Event Host
Yonah Mountain Vineyards
07.2015 - 06.2016
Paralegal
Law Office of Leroy Langston
05.2012 - 05.2015
Sales Lead
Cool Works Cup
08.2010 - 05.2012
Guest Services Shift Leader
Sandestin Golf and Beach Resort
05.2010 - 08.2010
J.D. - Law
Atlanta's John Marshall Law School
Bachelor of Science - Hotel And Restaurant Management
The University of Alabama
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