Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Austin Gill

Fort Worth,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience in social industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
year of professional experience
3
3
Certification

Work History

Appointment Setter

Clean Residential Energy
09.2023 - Current
    • Acted as first point of contact and set appointments for prospective clients.
    • Set appointments with salespeople and potential customers.
    • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
    • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
    • Scheduled and confirmed appointments and meetings for senior management team.
    • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.
    • Handled assignments independently with good judgement and critical thinking skills.
    • Collected and distributed messages to team members and managers to support open communication and high customer service.
    • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
    • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
    • Monitored and screened visitors to verify accessibility to inter-office personnel.

General Manager

Laughing Crab
06.2023 - 09.2023
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.

Server Support Team Lead

Laughing Crab
03.2023 - 06.2023
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Wrote and submitted accurate end-of-shift reports to provide management with accurate information about performance of restaurant and staff.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Supported needs of 12- person wait staff who attended to specific needs of countless customers daily for seafood boil restaurants with social relevancy and intentionality.

Education

High School Diploma -

Chisholm Trail High School
Fort Worth, TX
02.2016

3x Adobe Certifications - Graphic Design

Hollenstein Career And Technology Center
Fort Worth, TX
02.2016

Skills

  • Client Rapport Building
  • Needs Assessment
  • Customer Service
  • Issue and Complaint Resolution
  • Cross-Functional Collaboration
  • Calm and Professional Under Pressure
  • Policies and Procedures Adherence
  • Computer Skills
  • Understanding Customer Needs

Certification

  • Certified in Photoshop, Illustrator, Indesign, - Adobe- 2016 to 2018

Timeline

Appointment Setter

Clean Residential Energy
09.2023 - Current

General Manager

Laughing Crab
06.2023 - 09.2023

Server Support Team Lead

Laughing Crab
03.2023 - 06.2023

High School Diploma -

Chisholm Trail High School

3x Adobe Certifications - Graphic Design

Hollenstein Career And Technology Center

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Austin Gill