Austin Hong
Stanton,CA
Summary
Dedicated Mortuary Affairs Specialist with extensive experience at USAR, excelling in funeral service coordination and family support. Proven ability to enhance mortuary operations through effective logistics improvements and compassionate care. Skilled in remains identification and casualty report documentation, ensuring compliance with regulations while providing dignified service to grieving families.
Experienced with managing remains with utmost care and sensitivity. Utilizes organizational skills to ensure accurate documentation and efficient logistics. Knowledge of respectful handling procedures and teamwork essential for maintaining professional standards.
Highly professional specialist prepared for roles involving sensitive handling and processing of remains. Known for reliable coordination and meticulous management of documentation and logistics under pressure. Demonstrates commitment to team collaboration and adaptability, ensuring respectful and efficient operations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mortuary Affairs Specialist
USAR
04.2019 - Current
- Coordinated repatriation processes for remains in accordance with military protocols.
- Developed and maintained documentation systems for tracking mortuary affairs operations.
- Conducted training sessions for junior personnel on handling sensitive materials and procedures.
- Ensured compliance with federal regulations regarding the treatment and disposition of remains.
- Implemented improvements in logistics to enhance efficiency of recovery operations.
- Reviewed case files for accuracy, ensuring timely communication with relevant agencies.
- Led cross-functional teams in executing mortuary affairs missions during deployments.
- Streamlined inventory management processes for mortuary supplies and equipment usage.
- Maintained a high standard of care for deceased persons by adhering to strict guidelines and regulations.
- Supported grieving families by coordinating funeral arrangements, providing compassionate service during their time of need.
- Evacuated any deceased soldiers' personal effects.
- Assisted in preparation, preservation and shipment of remains.
- Prepared dignified final resting places for fallen service members, honoring their sacrifice for our country.
Pool Security Officer
Hilton Waterfront Resort
05.2025 - 08.2025
- Monitored premises to ensure guest safety and security.
- Conducted regular patrols to identify and mitigate potential risks.
- Assisted in emergency response procedures to maintain safety protocols.
- Collaborated with team members to reinforce guest service standards.
- Reported incidents promptly to management for timely resolution.
- Engaged with guests to provide assistance and address concerns proactively.
- Participated in training sessions to enhance knowledge of security practices.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Officer
Disneyland Resort
08.2022 - 04.2025
- Monitored premises to ensure safety and security of guests and staff.
- Conducted regular patrols to identify potential hazards or security breaches.
- Assisted in emergency response procedures, maintaining calm and safety.
- Collaborated with team members to enhance overall security protocols.
- Utilized surveillance equipment to monitor activities in high-traffic areas effectively.
- Reported incidents and maintained accurate documentation for follow-up actions.
- Engaged with guests to provide assistance and improve their experience.
- Checked and verified photo identification prior to granting facility access.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
Back of House Worker
Baekjeong Korean KBBQ
05.2023 - 12.2023
- Operated kitchen equipment efficiently to maintain food quality and safety standards.
- Assisted in inventory management, ensuring accurate stock levels for timely meal preparation.
- Collaborated with team members to streamline food prep processes and enhance service speed.
- Trained new staff on proper kitchen protocols and equipment usage to ensure compliance.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive team environment through effective communication and collaboration with coworkers.
Barista
Bestea Bar
10.2020 - 01.2022
- Trained new staff on coffee preparation techniques and customer service standards.
- Maintained cleanliness and organization of workspace to enhance operational efficiency.
- Provided exceptional customer service, fostering a welcoming environment for patrons.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Implemented process improvements that increased beverage preparation speed and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Mortuary Affairs Specialist Diploma - Mortuary Affairs Specialist
Quartermaster School
Fort Lee, VA01-2020
High School Diploma -
Western High School
Anaheim, CA05-2019
Skills
- Funeral service coordination
- Restorative art
- Ethics and confidentiality
- Family support
- Body transportation
- Infectious disease precautions
- Casualty report documentation
- Personal property collection
- Remains identification
- Embalming techniques
- Casualty reports creation
- Body preservation
- Decedent care
- Remains searching
- Mortuary operations
- Complaint handling
- Cross-cultural sensitivity
- Customer service
- Computer skills
- Verbal and written communication
- Flexible schedule
- First aid training
- Guest accommodations
- Issue resolution
- Property security
- Report writing
- Incident reporting
- Physical fitness
- Complex Problem-solving
- Conflict de-escalation
- Threat management
- Crime prevention
- Metal detector operation
Accomplishments
- Supervised team of 10 staff members.
- Promoted from Private to Specialist within just 24 months of employment.
- Earned the AAM Award in 2022.
- Achieved Recovery and Processing of 13 Fallen Heroes through effectively helping with Operation Spartan Shield 2021.
- Achieved Recovery and Processing of 13 Fallen Heroes by completing task in 42 hours with accuracy and efficiency.
- Awarded multiple Challenge Coins.
Certification
- Security Training Cert
- Quartermaster Affiliation Cert
- DoD Mandatory Controlled Unclassified Information Training Cert
- DoD Initial Orientation and Awareness Training
- Counterintelligence Awareness and Reporting Course for DoD
- Army Basic Training Cert
- Air Force Mortuary Affairs Cert
- American Red Cross Adult and Pediatric First aid/CPR/AED Cert
- Quartermaster School Mortuary Affairs Specialist Diploma
Languages
English
Native or Bilingual
Korean
Limited Working
Japanese
Elementary
Spanish
Elementary
Timeline
Pool Security Officer
Hilton Waterfront Resort
05.2025 - 08.2025
Back of House Worker
Baekjeong Korean KBBQ
05.2023 - 12.2023
Security Officer
Disneyland Resort
08.2022 - 04.2025
Barista
Bestea Bar
10.2020 - 01.2022
Mortuary Affairs Specialist
USAR
04.2019 - Current
Mortuary Affairs Specialist Diploma - Mortuary Affairs Specialist
Quartermaster School
High School Diploma -
Western High School