Hi, I’m
Austin J Feldman
Scottsdale,AZ
Summary
Talented, educated, articulate Fraud Analyst, CSR, Correctional Officer and Team Leader offering [20+] years of leadership and success in [call center] and person to person environments. Verbal Judo, Critical and creative thinker with accurate and efficient proficiency. Offers a proven ability to build an effective team. Committed to identifying and leveraging opportunities for growth.
Overview
27
years of professional experience
Work History
Uber / Uber EatsFort Worth, TX
Driver
08.2017 - Current
Job overview
- Handled customer service and food delivery with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Transported clients to specified destinations safely and on-time.
EntrepreneurshipScottsdale, AZ
Event Promoter
09.2004 - Current
Job overview
- Organized and coordinated logistics for events, including venue selection, catering, decorations, transportation, and security.
- Facilitated communication between vendors and staff members prior to the start of an event.
- Developed creative ideas for new promotions.
- Researched potential venues for upcoming events.
- Published Author of The No BS Handbook, Is YOUR Net-Working?
Management & Training CorporationLockhart, TX
Correctional Officer
04.2024 - 07.2024
Job overview
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
Credit AssociatesPlano, TX
Debt Resolution Advisor
Nov.2022 - Jun.2023 (7 months)
Job overview
- Resolved customer account and billing problems.
- Supported senior leadership in project completion, issue resolution, budget development and schedule management.
- Optimized operational productivity while collaborating with senior leadership to share and implement process improvements.
- Streamlined processes in collaboration with department team members.
Strategic Staffing Solutions / USAAPhoenix, AZ
Supervisor / 6 Month Contract
06.2016 - 11.2016
Job overview
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Provided ongoing training to address staff needs.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Completed QA with efficiency and accuracy, resulting in a higher Matrix.
PSCUPhoenix, AZ
Member Service Specialist II
09.2014 - 06.2016
Job overview
- 100% interactive communication from computer programs.
- Proficient with loan applications for Mortgage, Vehicles and Student Choice (Student Choice lending solutions are available from nearly 250 credit unions nationwide.).
Bank of AmericaPhoenix, Arizona
Fraud Analyst II
03.2004 - 11.2011
Job overview
- Fraud Services
- Fraud Applications
- CAST (Consumer Advanced Security Team) Team Leader
- Fraud Detection
- Locate Services, (skip tracing & collections)
Corrections Corporation of AmericaLas Vegas, NV
Correctional Officer
09.1997 - 09.2001
Job overview
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
Education
Elmhurst College
BA from Liberal Arts
1992
Skills
- Research
- Team Leader
- Telephone and email etiquette
- Verbal and written communication
- Account information review
- Reporting and alerts
- Fraud analysis
- Driving and transportation
- Event Promoter
- Published Author
Certification
Certified Correctional Officer for The State of Texas
Accomplishments
Published Author on Amazon
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionTeam Building / Company Retreats401k matchLanguages
English
Advanced (C1)
C1
Interests
Exercise
Health and Wellness
SUV
Clothing
Interior Design
Intelligence
Timeline
Correctional Officer
Management & Training Corporation
04.2024 - 07.2024
Debt Resolution Advisor
Credit Associates
Nov.2022 - Jun.2023 (7 months)
Driver
Uber / Uber Eats
08.2017 - Current
Supervisor / 6 Month Contract
Strategic Staffing Solutions / USAA
06.2016 - 11.2016
Member Service Specialist II
PSCU
09.2014 - 06.2016
Event Promoter
Entrepreneurship
09.2004 - Current
Fraud Analyst II
Bank of America
03.2004 - 11.2011
Correctional Officer
Corrections Corporation of America
09.1997 - 09.2001
Elmhurst College
BA from Liberal Arts
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