Austin Johnson IV
Summary
Seasoned Operations Manager and talented leader with fourteen years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
10
10
years of professional experience
Work History
Operations Manager
Block By Block (Downtown Development District)
08.2021 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
General Manager
J Crew
01.2019 - 08.2021
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Trained, coached and mentored staff to support smooth adoption of new loyalty program.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Store Manager
Nordstrom
11.2013 - 01.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Bachelor of Science - Business And Retail Management
The Art Institute of Atlanta
Atlanta, GA05.2014
Skills
- Performance Monitoring
- Process Improvement
- Business Planning
- Decision Making
Timeline
Operations Manager
Block By Block (Downtown Development District)
08.2021 - Current
General Manager
J Crew
01.2019 - 08.2021
Store Manager
Nordstrom
11.2013 - 01.2019
Bachelor of Science - Business And Retail Management
The Art Institute of Atlanta
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