Austin Nguyen
Health and Wellness Professional
Anaheim,CA
Summary
Motivated, bilingual, organized and dependable candidate offering treatment support, exercise assistance and programming to the Physical Therapist, patients, and clients. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Eager to provide the means to reach an individuals goals such as strength gains, athletic performance, body recomposition, pain management/relief through means of exercise science.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Physical Therapist Aide
Davis & DeRosa Physical Therapy
05.2022 - Current
- Trained and oriented new physical therapy aides and was the first contact and aide resource for onboarding physical therapist..
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
- Executed interventions of modalities or exercise as directed by the treating therapist.
- Monitored patient's safety and response to exercise intensity to discuss with the treating therapist.
- Planned individually-designed treatment programs with a physical therapist to restore, maintain and improve physical functioning, alleviate pain.
- Supported patients' progress and physical health by creating, demonstrating, and explaining home exercise programs.
- Managed acute and chronic conditions with full understanding regarding complex therapy needs via therapeutic exercises and modalities.
- Smoothly assisted, positioned and secured patients to setup for therapeutic modalities such as, Ice, Heat, E-Stimulation; IFC, Pre-mod, Russian, IR Laser, Ultrasound, etc. accordance to treatment guidelines.
- Enhanced practice efficiency by coordinating with fellow aides and PTs.
- Inventoried supplies and ordered more for office and patient rooms.
- Offered expert mobility assistance with physical support, wheelchairs and other strategies.
- Documented each patient case with updates in computer system.
- Taught patients how to live within limits of capabilities and celebrated successes.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
Athletics Coach
South Bay United Soccer
06.2019 - 08.2022
- Instructed athletes on appropriate stretches and at-home treatments for minor injuries.
- Provided emergency care, first aid and initial evaluations for any injury occurring on field, during practice or while exercising.
- Prescribed treatments such as rest, ice, compression and elevation.
- Increased player strength, agility and game skills through successful practices.
- Supported students in meeting training and conditioning goals.
- Devised rehabilitation and exercise plans to aid healing, build strength and prevent further injury.
- Developed and implemented preventive programs to minimize injuries.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Service Expert
24 Hour Fitness
10.2019 - 07.2020
- Part of the COVID-19 Layoff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Executes excellent sales floor merchandising and selling.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
Service Manager
Sang Auto Repair
02.2017 - 06.2019
- Met with customers to discuss service needs and offer available solutions.
- Ring customers up and make sure they are satisfied with their services
- Order parts to complete repair
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Followed up with customers during and after installations to verify satisfaction.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
Front of House Coordinator
Noodle House
09.2015 - 05.2016
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Resolved guests complaints while maintaining positive customer environment.
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction.
Education
Bachelor of Arts - Kinesiology
California State University - Dominguez Hills
Carson, CA05.2023
Associate of Arts - Kinesiology
EL CAMINO COLLEGE
Torrance, CA06.2021
Associate of Arts - Social Sciences
El Camino College
Torrance, CA06.2021
Skills
- Interpersonal Communication
- Written Communication
- Self-motivated professional
- Collaboration
- Flexible & Adaptable
- Customer Service
- Conflict resolution
- Microsoft Office
- G-Suite
- Adobe Media Suite
- Active Listening
- Decision Making
- Responsible
- Adaptability
- Multitasking abilities
- Computer proficiency
- Leadership
- Needs Assessment
Certification
- AED/CPR/FIRST AID
- CPT - Certified Personal Trainer - In Progress
Languages
Vietnamese
Native or Bilingual
Timeline
Senior Physical Therapist Aide
Davis & DeRosa Physical Therapy
05.2022 - Current
Service Expert
24 Hour Fitness
10.2019 - 07.2020
Athletics Coach
South Bay United Soccer
06.2019 - 08.2022
Service Manager
Sang Auto Repair
02.2017 - 06.2019
Front of House Coordinator
Noodle House
09.2015 - 05.2016
Bachelor of Arts - Kinesiology
California State University - Dominguez Hills
Associate of Arts - Kinesiology
EL CAMINO COLLEGE
Associate of Arts - Social Sciences
El Camino College
- AED/CPR/FIRST AID
- CPT - Certified Personal Trainer - In Progress
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