Summary
Overview
Work History
Skills
Timeline
Generic

Austin Roberts

Phoenix,AZ

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

3
3
years of professional experience

Work History

Laborer

Questmark Flooring
Phoenix, AZ
09.2023 - 05.2025
  • Transported heavy items from one location to another using hand trucks or carts.
  • Performed regular checks of equipment for proper operation and safety compliance.
  • Followed all safety procedures when handling hazardous materials in the laboratory setting.
  • Operated various power tools such as drills and saws safely while following manufacturer's instructions.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.
  • Inspected finished projects for quality assurance purposes before handing off to customer.

Technician Apprentice

Dirty Ducts Cleaning Environmental & Insulation
Phoenix, AZ
07.2023 - 09.2023
  • Participated in company-sponsored trainings and workshops to improve skills set and boost technical knowledge.
  • Avoided safety issues by carefully following company procedures and wearing protective gear when necessary.
  • Installed new components or replaced defective parts to restore functionality.
  • Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
  • Completed scheduled appointments on time to drive quality service.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Inspected materials and equipment regularly to check for potential hazards and machine defects.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Kept records of parts and equipment used in projects to update inventory.

Bartender

Urban Air Trampoline and Adventure Park
Peoria, AZ
09.2022 - 06.2023
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
  • Completed regular bar inventories and daily requisition sheets.

Go Kart Attendant

Urban Air Trampoline and Adventure Park
Peoria, AZ
06.2022 - 06.2023
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Cleaned rides to mitigate spread of germs by wiping down handles and removing trash.
  • Operated attraction equipment precisely to concur with operational procedures.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Delivered high level of customer service through prompt issue resolution and dynamic attention to detail.
  • Inspected equipment to detect wear and tear and noted parts needing immediate repair.
  • Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
  • Collaborated with peers to deliver consistent service and promote customer retention.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Assisted patrons with unloading and loading to remain compliant with safety regulations.
  • Checked seatbelts of riders to maximize safety and manage risk.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
  • Welcomed, greeted and interacted with members and guests and verified proper equipment operation.
  • Remained up to date on emergency practices and procedures to guide patrons to safety if necessary.

Cafe Team Member

Urban Air Trampoline and Adventure Park
Peoria, AZ
05.2022 - 06.2023
  • Created food displays according to established standards and replaced dated products with fresh.
  • Maintained presence throughout meals to assist guests with additional food and beverage requests.
  • Protected staff and customers from infection by cleaning and sanitizing surfaces and equipment.
  • Verified order accuracy and delivered to guests on-time to promote great service.
  • Opened or closed cafe according to daily checklists to keep establishment safe, organized and customer-ready.
  • Prepared foods on per-order basis and kept strong stock of frequently ordered items on-hand.
  • Started friendly conversations with cafe customers to quickly uncover needs and suggest products.
  • Built, restocked and cleaned display cases daily to showcase products.
  • Delivered top quality customer service while managing multiple tasks.
  • Adhered to food service sanitation guidelines and standards.
  • Demonstrated accurate cash handling and sales and managed cash debit and credit transactions.

Team Member

Chick Fil A
Peoria, AZ
04.2022 - 05.2022
  • Developed positive customer relationships through friendly greeting and excellent service.
  • Addressed customer needs, responding to specific requests.
  • Worked hard to learn required tasks quickly to maximize performance.
  • Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
  • Built and maintained working relationships with peers and upper management.
  • Rotated through series of different stations based on team needs.
  • Looked for ways to go above and beyond job requirements.
  • Upheld high standards of productivity and quality in operations.

Skills

  • Planning & Organizing
  • PPE Use
  • Customer Service
  • Relationship Building
  • Friendly, Positive Attitude
  • Problem Resolution
  • Maintenance & Repair
  • Training & Development
  • Reliable & Trustworthy
  • Troubleshooting and Diagnostics
  • Worksite Preparation
  • Knowledge of Industry Best Practices
  • Following Safety Practices
  • Departmental Support
  • Clear and Professional Communication

Timeline

Laborer

Questmark Flooring
09.2023 - 05.2025

Technician Apprentice

Dirty Ducts Cleaning Environmental & Insulation
07.2023 - 09.2023

Bartender

Urban Air Trampoline and Adventure Park
09.2022 - 06.2023

Go Kart Attendant

Urban Air Trampoline and Adventure Park
06.2022 - 06.2023

Cafe Team Member

Urban Air Trampoline and Adventure Park
05.2022 - 06.2023

Team Member

Chick Fil A
04.2022 - 05.2022

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Austin Roberts