Austin Shane Hawkins
Nashville,TN
Summary
Innovative Instructional Designer with experience in creating engaging, effective learning materials and curricula. Known for leveraging multimedia technology, educational software, and collaboration tools to design comprehensive training programs. Strengths include problem-solving abilities, creativity in lesson planning and a strong understanding of adult learning principles. Consistently contribute to positive learner outcomes and improved team performance through strategic instructional solutions.
Overview
4
4
years of professional experience
Work History
Instructional Designer
Asurion
10.2022 - Current
- Designs training materials, including computer-based training and instructor-led courses, tailored to adult learning principles.
- Creates and delivers training programs for external clients to support business objectives.
- Implements AI-based learning tools to enhance training production efficiency.
- Analyzes training needs and identifies gaps to align with business goals.
- Collaborates with subject matter experts and project managers to improve internal process efficiency.
Service Advocate Peer Advisor
Asurion
10.2021 - 10.2022
- Executed launch and development of Service Advocate role to enhance operational efficiency.
- Integrated Service Advocate processes into training documentation, increasing accessibility for new hires.
- Provided insights for CRM MVP development, influencing UX/UI design decisions.
- Facilitated rollout of process improvements by liaising with leadership and instructional design teams.
- Conducted weekly coaching sessions to improve performance and customer experience.
- Collaborated with Instructional Design to document processes for comprehensive training content.
Major Appliance Support Expert
Asurion
07.2021 - 10.2021
- Established Job Readiness role for major appliance support, driving improvements in service metrics.
- Exceeded performance metrics while contributing to training development and peer advisory initiatives.
Education
Bachelor of Science - Computer Science
Regent University
05-2026
Instructional Design Certification -
Asurion University
01-2024
Associate of Applied Science - Computer Science
Chattanooga State Community College
Chattanooga, TN05-2022
Skills
- Instructional design and learning experience design
- E-learning development tools (eg, Articulate 360, Storyline 360, Adobe Captivate, Microsoft PowerPoint)
- Learning Management Systems (LMS)
- ADDIE and SAM methodologies
- Adult Learning Theory Application
- Data analysis
- AI tools (eg, Microsoft Copilot, OpenAI, Azure AI)
References
- Bradley Gwinn, Manager, (615) 438-2144
- Troy Glidden, Former Director, (530) 257-9680
- Johnnie Rivera, Former Manager, (615) 971-7689
Timeline
Instructional Designer
Asurion
10.2022 - Current
Service Advocate Peer Advisor
Asurion
10.2021 - 10.2022
Major Appliance Support Expert
Asurion
07.2021 - 10.2021
Bachelor of Science - Computer Science
Regent University
Instructional Design Certification -
Asurion University
Associate of Applied Science - Computer Science
Chattanooga State Community College
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