Auston Glenn
Spring,United States
Summary
Over four years of hospitality experience specializing in guest services, with two years in purchasing and receiving. Managed inventory for a resort, overseeing $40,000 to $50,000 in goods, including alcohol and wine. Holds licenses for forklift operation, order picking, and electric pallet jacks. Ten years of customer service experience complemented by six years of military service and a role as Lead Union Steward.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Career Advisor
Interfaith of The Woodlands
Spring, TX
08.2024 - Current
- Provided career guidance to individuals in need of assistance with job searches and career exploration.
- Participated in community events related to career development initiatives.
- Consulted with school counselors about student career goals and objectives.
Ready Refresh
07.2022 - 06.2024
- Delivery, customer service, and sales.
Texas Army National Guard
Houston, Texas
10.2014 - 10.2022
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Write reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Inspect and adjust security systems, equipment, or machinery to ensure operational use and to detect evidence of tampering.
- Perform covert surveillance of areas susceptible to loss, such loading docks, distribution centers, or warehouses.
United States Postal Service
04.2016 - 07.2022
- Delivery and Customer Service experience. United States Postal Service mail carrier which consists of delivering mail, packages, certified letters, and more important mail pieces.
The Woodlands Resort and Conference Center
The Woodlands, Texas
05.2012 - 04.2016
- Receive, inspect, inventory, load, unload, segregate, store, issue, deliver and turn-in organization and installation supplies and equipment by counting stock items, and recording data manually or utilizing automated systems.
- Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently by assisting customers with inquiries about returns and transfers.
- Keep records on the use and/or damage of stock or stock handling equipment and determined proper storage methods, identification, and stock location based on turnover, environmental factors, and physical capabilities of facilities.
- Verify inventory computations by comparing them to physical counts of stock and investigate discrepancies or adjust errors by storing items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Operated 24 passenger shuttle bus on pre-determined routes providing guests and employees transportation to local venues and airport.
- Parked vehicles in a selected area efficiently and safely without records of loss or damages to any vehicles.
- Offered guests with directions, travel information and made recommendations to local restaurants and tourist attractions.
- Scheduled deliveries to guest for events such as weddings, banquets, and corporate company events.
- Consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions.
- Set up and breakdown of scheduled events for conferences, seminars and team building activities.
- Arrange the availability of audio-visual equipment, transportation, displays, and other event needs.
- Supervised and managed inventory and warehouse functions pertaining to receipt, storage, and distribution of equipment. Make sure the event coordinator is satisfied.
- Monitor event activities to ensure compliance with applicable regulations and laws, satisfaction of participants, and resolution of any problems that arise.
- Organized registration of event participants.
Education
Diploma -
Oak Ridge High School
Houston, Texas05.2012
Skills
- Records management
- Mentoring and training
- Quality assurance
- Forklift and pallet jack operation
- Logistics and supply chain
- Customer service
- Microsoft Office proficiency
- Security clearance
- Inventory management
- Guest services
- Career counseling
- Resume writing
- Job search strategies
- Interview coaching
- Event planning
- Public speaking
- Community outreach
- Time management
- Team collaboration
Affiliations
- community engagement
- mentor
Accomplishments
- Army achievement medal
- freedom medal ( Army )
Certification
- security clearance
Languages
English
Professional
Spanish
Limited
References
References available upon request.
Timeline
Career Advisor
Interfaith of The Woodlands
08.2024 - Current
Ready Refresh
07.2022 - 06.2024
United States Postal Service
04.2016 - 07.2022
Texas Army National Guard
10.2014 - 10.2022
The Woodlands Resort and Conference Center
05.2012 - 04.2016
Diploma -
Oak Ridge High School
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