Auston James Brown-Cox
Madison,WI
Summary
As a Community Health Worker, I use a trauma-informed approach to empower clients through capacity-building techniques, helping them make informed choices while respecting their self-determination. Post-COVID, addressing social determinants of health has become a priority, beginning with a housing-first lens, which forms the foundation for well-being. Stable housing, alongside financial literacy education, is essential for thriving communities. I also co-collaborated as a team, developing educational materials and community events focusing on sexual health, diabetes prevention, and financial literacy.
I have extensive experience performing intake and data entry for 2109 funding, using the COVID Cares database. I assist clients with rental assistance applications, navigating Section 8 housing programs, and gathering documents for asset verification for Section 42 housing. Additionally, I possess basic knowledge of Fair Housing and Low-Income Housing Tax Credits (LIHTC). I hold deep appreciation for public health departments and community programs that enhance the quality of life in Dane County and Wisconsin. With a meticulous approach to handling sensitive materials, I ensure accurate documentation and adherence to HIPAA confidentiality standards. I thrive in detail-oriented environments and remain open to supervision and ongoing training.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Community Health Worker
Allied Wellness Center
03.2023 - Current
- Connected families with resources, enhancing access to healthcare, housing, career development, financial literacy, and food security.
- Built trust within diverse communities through cultural competency, empathetic communication, and active listening.
- Addressed community concerns, supported vulnerable demographics, and conducted surveys to inform public health initiatives for Madison Public Health Department and DHS.
- Implemented health promotion activities and delivered culturally sensitive health education.
- Conducted home visits for elderly and disabled clients to monitor health and ensure adherence to treatment plans.
- Assisted families in navigating healthcare systems and Low Income housing.
- Participated in professional development to stay current on best practices in community health.
- Supported clients with budgeting and financial planning to maintain housing stability.
- Maintained accurate records, managed caseloads efficiently, reviewed documentation, and made sure clients had the correct documents for there certification applications for housing programs.
- Assisted clients with securing rental assistance
- Conducted home inspections, identified safety issues, and secured favorable lease terms for low-income families.
Front Desk Sales Associate
Princeton Club Fitchburg
07.2016 - Current
- Provided accurate information regarding gym services, class schedules, and personal training packages to prospective members.
- Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
- Processed new memberships accurately, leading to an increase in gym revenue and member retention.
- Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
- Checked members into gym by scanning badges.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
Customer Service Representative
Best Western Park Hotel
05.2013 - 03.2019
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Updated guest records with pertinent information to provide personalized service during their stay.
- Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Janitor
Kleenmart
05.2015 - 11.2015
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
- Kept building spaces premises clean inside and outside.
- Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.
Education
No Degree - Associates in Recreational Management
Madison Area Technical College
Madison, WI02.2013
Skills
Client Services & Coordination
- Case Management
- Service Coordination
- Referral Coordination
- Conducting Home Visits
- Service Providers Liaising
- Health Plan Development
- Resource Advocacy
- Resource Navigation
- Assist with Application Processes
Community Engagement & Education
- Capacity Building
- Community Outreach and Education
- Community Events Management and Facilitation
- Budget planning and Financial Literacy
Diversity, Equity & Inclusion
- Cultural Humility
- Trauma-Informed Care
- Motivational Interviewing
- Housing first Advocate
- Improve social determinants of health of health
Administrative & Technical Skills
- Microsoft Office Proficiency
- Google Suites Proficiency
- Data Collection and Covid Cares Database
- Document Preparation
- Schedule Coordination
Interpersonal Skills & Communication
- Effective Communication
- Active Listening
- Team Collaboration
- Rapport Building
Problem Solving & Organizational Skills
- Problem-Solving
- Time Management
- Organizational Skills
- Attention to Detail
- Task Prioritization
Compliance & Safety
- HIPAA Guidelines and Confidentiality
- Adhere to Company protocols and regulations
- First Aid Training
Certification
- Certified Community Health Worker, AHEC Milwaukee- 2023
Timeline
Community Health Worker
Allied Wellness Center
03.2023 - Current
Front Desk Sales Associate
Princeton Club Fitchburg
07.2016 - Current
Janitor
Kleenmart
05.2015 - 11.2015
Customer Service Representative
Best Western Park Hotel
05.2013 - 03.2019
No Degree - Associates in Recreational Management
Madison Area Technical College
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