Auston James Brown-Cox

• Connected families with resources, enhancing access to healthcare, housing, career development, financial literacy, and food security.
• Built trust within diverse communities through cultural competency, empathetic communication, and active listening.
• Addressed community concerns, supported vulnerable demographics, and conducted surveys to inform public health initiatives for Madison Public Health Department and DHS.
• Implemented health promotion activities and delivered culturally sensitive health education.
• Conducted home visits for elderly and disabled clients to monitor health and ensure adherence to treatment plans.
• Assisted families in navigating healthcare systems and Low Income housing.
• Participated in professional development to stay current on best practices in community health.
• Supported clients with budgeting and financial planning to maintain housing stability.
• Maintained accurate records, managed caseloads efficiently, reviewed documentation, and made sure clients had the correct documents for there certification applications for housing programs.
• Assisted clients with securing rental assistance
• Conducted home inspections, identified safety issues, and secured favorable lease terms for low-income families.
  

• Provided accurate information regarding gym services, class schedules, and personal training packages to prospective members.
• Handled incoming calls professionally and efficiently, addressing inquiries and scheduling appointments.
• Enhanced gym member experience by providing exceptional customer service at the front desk.
• Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
• Processed new memberships accurately, leading to an increase in gym revenue and member retention.
• Effectively resolved member conflicts or concerns, promoting a harmonious gym environment.
• Checked members into gym by scanning badges.
• Directed guests and appointments to fitness consultants to increase membership enrollments.

• Maintained a clean and organized front desk area, creating a welcoming environment for guests.
• Oversaw and organized calendar to schedule reservations and monitor cancellations.
• Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
• Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
• Updated guest records with pertinent information to provide personalized service during their stay.
• Ensured accurate inventory management of hotel supplies, reducing waste and optimizing resource allocation.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.

• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
• Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
• Kept building spaces premises clean inside and outside.
• Maintained a well-stocked inventory of cleaning supplies to ensure all necessary equipment was available for use.

This program focuses on developing essential skills for the fitness, recreation, and wellness industries, with coursework in:

- Client-centered Coaching
- Marketing
- Leadership
- Programming and Industry Event Planning
- Problem-solving
- Communication
- Equity & Inclusion
- Management

Graduates are equipped with the tools and knowledge necessary to succeed in roles related to fitness, recreation, wellness, and health promotion.